Systems Content Engineer at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, Customer SupportIndustries

Passionate about website management, Content Management Systems (CMS), and Learning Management Systems (LMS)
Proficiency in CMS and LMS systems
Experience in managing websites for self-service audiences
Strategic thinking and attention to detail
Self-motivated, organized, thoughtful, and enthusiastic about learning new technologies

Build and publish web-based content according to deliverable release requirements
Collaborate closely with cross-functional stakeholders, writers, UX producers, and subject matter experts (SMEs) to evaluate and publish content across multiple support sites
Communicate the status of publishing and projects to various stakeholders
Conduct site and link audits (qualitative analyses of all support site content) and provide recommendations for improvements
Research and suggest new approaches to support site navigation and in-service resources