Systems Content Engineer at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, Customer SupportIndustries

Requirements

Passionate about website management, Content Management Systems (CMS), and Learning Management Systems (LMS)
Proficiency in CMS and LMS systems
Experience in managing websites for self-service audiences
Strategic thinking and attention to detail
Self-motivated, organized, thoughtful, and enthusiastic about learning new technologies

Responsibilities

Build and publish web-based content according to deliverable release requirements
Collaborate closely with cross-functional stakeholders, writers, UX producers, and subject matter experts (SMEs) to evaluate and publish content across multiple support sites
Communicate the status of publishing and projects to various stakeholders
Conduct site and link audits (qualitative analyses of all support site content) and provide recommendations for improvements
Research and suggest new approaches to support site navigation and in-service resources

Skills

Key technologies and capabilities for this role

CMSLMSSEOMetadata ManagementWebsite ComponentsQuality AssuranceData AnalysisContent PublishingSite Audits

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position requiring work at the Manila Office.

What is the salary for this Systems Content Engineer role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include proficiency in CMS and LMS systems, experience managing websites for self-service audiences, strategic thinking, attention to detail, and being self-motivated with enthusiasm for learning new technologies.

What is the work environment like at RingCentral for this role?

The role involves collaborating closely with cross-functional stakeholders, writers, UX producers, and subject matter experts as part of the UX Support Infrastructure and Operations team in Manila.

What makes a strong candidate for this Systems Content Engineer position?

Strong candidates are passionate about website management, CMS, and LMS, with proficiency in these systems, experience in self-service websites, strategic thinking, attention to detail, and a self-motivated attitude toward learning new technologies.