Customer Success Management Supervisor at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Telecommunications, TechnologyIndustries

Requirements

BA/BS degree or equivalent work experience, MBA preferred
5+ years of customer or account management experience, including 2+ years managing high-performing Customer Success teams at a SaaS or telecommunications company
Experience in hiring, mentoring, and growing a team of Customer Success Managers
Proven experience driving adoption and leveraging customer success best practices
Demonstrated ability to develop strategies to address business metrics, translate them into initiatives, and track successful delivery
Effective communication skills with executive presence
Ability to thrive in ambiguity

Responsibilities

Lead, engage, coach, and support a team of Customer Success Specialists
Handle customer inquiries and provide support
Drive value for RingCentral’s customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand customer objectives, and delivering value-based solutions
Determine how to define, drive, and demonstrate ROI delivered
Drive alignment with internal teams including Renewals and Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focusing on selling with a retention focus
Recruit, mentor, and inspire a world-class team by setting expectations, giving feedback, conducting interviews, and creating a customer-first culture
Continuously track and communicate metrics to the team to promote transparency, drive behaviors, and report on metrics

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementTeam LeadershipRecruitmentMentoringChange ManagementStrategy DevelopmentExecutive CommunicationSaaSTelecommunications

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What experience is required for this role?

Candidates need 5+ years of customer or account management experience, including 2+ years managing high-performing Customer Success teams at a SaaS or telecommunications company, plus experience in hiring, mentoring, and growing teams.

What key skills are needed for the Customer Success Management Supervisor role?

Required skills include proven experience driving adoption and leveraging customer success best practices, developing strategies for business metrics, effective communication with executive presence, and the ability to thrive in ambiguity.

What is the salary or compensation for this position?

This information is not specified in the job description.

What education and background make a strong candidate for this role?

A BA/BS degree or equivalent work experience is required, with an MBA preferred, along with extensive experience managing Customer Success teams in SaaS or telecom.