\u003Cbr />As an Engineering Manager for the Origination Group Team, you will lead an engineering team working closely with the Enrollment Product Managers, Underwriters, and our external partners to develop and support solutions to power our digital life insurance enrollment experience. You will also collaborate with teams across Bestow to plan and execute the product roadmap. Our system is composed of several modular services written in Python, Java, and Go. The Origination Group services are written in Python, Java, and Go and integrate with other services using gRPC, REST, and async messaging patterns. Our services run on Kubernetes in Google Cloud Platform, and you will share responsibility for operating our workloads on these platforms.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role is open to remote candidates. #LI-Remote\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>WHAT YOU’LL DO\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">This is a player / coach role that will have FTE and contractor direct reports with 20% of your time spent contributing to the production level code.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">All Eng leaders at Bestow remains hands-on in the code and actively participating in system design and architecture decisions\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Regularly reviews pull requests, providing thoughtful feedback that elevates code quality\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partners with engineers on complex technical challenges, offering guidance without micromanaging\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Willing to drive large initiatives\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Team Development\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Orchestrates effective engineering ceremonies that promote collaboration and continuous improvement\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Creates personalized growth plans for each team member, identifying strengths and development areas\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provides regular, constructive feedback and creates opportunities for engineers to expand their skills\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Strategic Vision\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Balances technical excellence with business objectives\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrates sound judgment when making technical trade-offs\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Communicates complex technical concepts clearly to both technical and non-technical stakeholders\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">The ideal candidate embraces being both a technical contributor and a people leader, finding fulfillment in writing code while helping others grow into their full potential.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">An Engineering Manager at Bestow is a highly technical leader who thrives at the intersection of people and technology. Combines deep technical expertise with exceptional leadership skills to drive engineering excellence while developing talent.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Bachelor’s Degree or equivalent experience required\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">8+ years professional experience in the software industry, with at least 1 years of management experience while keeping your coding skills strong.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Professional experience with Python or Java is preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Comfortable using Docker for local software development\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Cloud computing & Kubernetes (or similar container orchestration) preferred\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to understand complex technical problems and identify areas of risk.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to ‘go deep’ technically when necessary. You should be able to contribute changes to the team’s codebases at any time.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly organized and detail-oriented.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven track record of building and retaining high-performing teams\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>TOTAL REWARDS\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive salary and equity based on role\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">100% paid-premium option for medical, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle stipend to support your physical, emotional, and financial wellbeing\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible work-from-home policy and open to remote\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employee-led diversity, equity, and inclusion initiatives\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. \u003C/p>\u003Cp style=\"min-height:1.5em\">Thanks for considering a career at Bestow!\u003C/p>","https://jobs.ashbyhq.com/bestow/f7262781-a524-4838-8a23-b36294e828e6",{"id":142,"name":143,"urlSafeSlug":143,"logo":144},[758],{"city":31,"region":31,"country":37},"2025-09-16T07:19:41.517Z","Candidates should possess a Bachelor's Degree or equivalent experience, with over 8 years of professional software industry experience, including at least 1 year of management experience while maintaining coding skills. Preferred experience includes Python or Java, comfort with Docker for local development, familiarity with modern scalable system architectures, experience with PostgreSQL or other relational databases and ANSI SQL, and familiarity with API design tools/languages like Protocol Buffers, Swagger, or OpenAPI. Cloud computing and Kubernetes experience is also preferred.","The Engineering Manager will lead an engineering team focused on digital life insurance enrollment experiences, collaborating with product managers, underwriters, and external partners. This player/coach role involves contributing to production-level code (approximately 20% of the time), reviewing pull requests, providing technical guidance, and driving large initiatives. Responsibilities also include orchestrating engineering ceremonies, creating growth plans for team members, delivering constructive feedback, and identifying development areas. The manager will balance technical excellence with business objectives, make sound technical trade-offs, and communicate complex technical concepts clearly to diverse stakeholders.",{"employment":763,"compensation":765,"experience":768,"visaSponsorship":771,"location":772,"skills":773,"industries":777},{"type":764},{"id":181,"name":182,"description":353},{"minAnnualSalary":766,"maxAnnualSalary":767,"currency":186,"details":514},152000,190000,{"experienceLevels":769},[770],{"id":362,"name":363,"description":364},{"type":197},{"type":197},[200,202,774,204,205,207,208,775,428,717,776],"Go","Software Development","Code Contribution",[778,779],{"id":212,"name":213},{"id":582,"name":583},{"id":781,"title":782,"alternativeTitles":783,"slug":794,"jobPostId":781,"description":795,"applyUrl":796,"company":143,"companyOption":797,"locations":798,"listingDate":801,"listingSite":56,"isRemote":27,"requirements":802,"responsibilities":803,"status":177,"expiryDate":31,"summary":804},"0c9ce79e-4d96-4ee5-8e94-c052325622b6","Team Lead, Customer Experience",[784,785,786,787,788,789,790,791,792,793],"Customer Experience Team Manager","Life Insurance Customer Service Lead","Senior Customer Care Advisor Lead","Customer Experience Supervisor","Insurance Customer Support Team Lead","Customer Relations Team Lead","Life Insurance Operations Lead","Customer Experience Manager (Insurance)","Team Lead, Insurance Customer Support","Senior Customer Experience Specialist (Team Lead)","team-lead-customer-experience-0c9ce79e-4d96-4ee5-8e94-c052325622b6","Salary: $60K - $70K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>ABOUT BESTOW\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.\u003C/p>\u003Cp style=\"min-height:1.5em\">Bestow participates in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://www.bestow.com/e-verify\">\u003Cu>E-Verify Program\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>ABOUT THE TEAM\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">The Team Lead, Customer Experience is an advanced-level position responsible for leading and mentoring a team of Customer Care Advisors (CCAs). This role provides expert guidance on complex customer and agent inquiries and drives team success through coaching and process improvement. The ideal candidate will be a customer-obsessed, empathetic team player with a passion for cultivating talent and empowering their team to deliver a world-class customer experience.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role reports directly to the Customer Experience Manager and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHAT YOU’LL DO\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Resolve complex customer and agent issues, including managing escalations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Facilitate team meetings and communications.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Identify and implement process improvements to enhance efficiency and the overall customer experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead and contribute to department projects and initiatives.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct quality assurance reviews, provide feedback, and generate reports.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build and maintain relationships with vendors and enterprise partners.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Represent the team in meetings and act as a delegate for the CX Manager.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor key operational processes, conduct business testing, and participate in audits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Analyze team performance, identify trends, and provide feedback.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Support team performance management through regular reviews and feedback.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">6+ years of experience in a customer service role.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong understanding of life insurance customer issues, operational processes, and relevant regulations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proficient with Customer Relationship Management (CRM) systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience in a highly-regulated industry is preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A valid life insurance license is required.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Leadership: Ability to guide a team by leading department initiatives, making decisions, and managing performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Customer-Centric: A strong focus on customer needs, with a deep understanding of our products and services.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Communication: Excellent written and verbal communication skills, including the ability to provide clear and effective coaching and feedback.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Problem-Solving: Ability to perform research and analysis on complex items and develop solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Adaptability: Comfortable working in a fast-paced environment with ambiguity and changing priorities.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaboration: Strong teamwork and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>TOTAL REWARDS\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive salary and equity based on role\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">100% paid-premium option for medical, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle stipend to support your physical, emotional, and financial wellbeing\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible work-from-home policy and open to remote\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employee-led diversity, equity, and inclusion initiatives\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. \u003C/p>\u003Cp style=\"min-height:1.5em\">Thanks for considering a career at Bestow!\u003C/p>","https://jobs.ashbyhq.com/bestow/95eeb140-80af-4c25-b7b1-b1a2b2f19175",{"id":142,"name":143,"urlSafeSlug":143,"logo":144},[799,800],{"city":31,"region":31,"country":37},{"city":35,"region":36,"country":37},"2025-09-27T07:18:37.935Z","Candidates must possess at least 6 years of experience in a customer service role, with a strong understanding of life insurance customer issues, operational processes, and relevant regulations. Proficiency with Customer Relationship Management (CRM) systems is required, and experience in a highly-regulated industry is preferred. A valid life insurance license is mandatory. Strong leadership, customer-centricity, excellent communication, problem-solving, adaptability, and collaboration skills are essential.","The Team Lead, Customer Experience will provide expert guidance to Customer Care Advisors on inquiries, resolve complex customer and agent issues, and manage escalations. This role involves leading, mentoring, and coaching the team, facilitating meetings, and identifying/implementing process improvements. Responsibilities also include leading department projects, conducting quality assurance reviews, building vendor relationships, representing the team in meetings, monitoring operational processes, and analyzing team performance to support management.",{"employment":805,"compensation":807,"experience":811,"visaSponsorship":814,"location":815,"skills":816,"industries":824},{"type":806},{"id":181,"name":182,"description":353},{"minAnnualSalary":808,"maxAnnualSalary":809,"currency":186,"details":810},60000,70000,"Base salary with potential for equity.",{"experienceLevels":812},[813],{"id":362,"name":363,"description":364},{"type":197},{"type":197},[817,428,818,819,820,821,822,262,823,717],"Customer Service","Coaching","Process Improvement","Escalation Management","Quality Assurance","Performance Analysis","Problem-Solving",[825,826],{"id":212,"name":213},{"id":582,"name":583},{"id":828,"title":829,"alternativeTitles":830,"slug":841,"jobPostId":828,"description":842,"applyUrl":843,"company":143,"companyOption":844,"locations":845,"listingDate":848,"listingSite":56,"isRemote":27,"requirements":849,"responsibilities":850,"status":177,"expiryDate":31,"summary":851},"86359714-0f2e-439e-b968-ed123fea70ef","Customer Experience Manager, Post-Issue",[831,832,833,834,835,836,837,838,839,840],"Post-Issue Customer Support Manager","Contact Center Operations Manager (Post-Issue)","Customer Service Team Lead, Escalations","Omni-Channel Support Manager","Customer Resolution Manager","Call Center Supervisor, Post-Resolution","Customer Experience Operations Lead","Client Support Manager, Post-Service","Contact Center Performance Manager","Customer Care Manager, Issue Resolution","customer-experience-manager-post-issue-86359714-0f2e-439e-b968-ed123fea70ef","Salary: $100K - $115K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>ABOUT BESTOW\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.\u003C/p>\u003Cp style=\"min-height:1.5em\">Bestow participates in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://www.bestow.com/e-verify\">\u003Cu>E-Verify Program\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>ABOUT THE TEAM\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Bestow's Insurance Operations team, comprised of the Customer Experience (CX), Customer Experience Operations (CXO), and New Business & Underwriting Support (CM) teams, is dedicated to providing outstanding customer experiences through our omni-channel platform. Our CX team is dedicated to providing exceptional customer service and support for life insurance policy administration. You'll play a critical role in overseeing our contact center, ensuring it’s operating efficiently and exceeding customer and partner expectations.\u003C/p>\u003Cp style=\"min-height:1.5em\">We're looking for a passionate leader to elevate our contact center. Experience in managing omni-channel platforms and delivering outstanding customer experiences is a must.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role reports directly to the Senior Director, Insurance Operations and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>ABOUT THE ROLE\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">The Customer Experience (CX) Manager is responsible for overseeing the day-to-day operations of our contact center. This includes managing the team, ensuring customer and enterprise partner satisfaction, and optimizing team performance.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role’s primary focus will be to:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Supervise the day-to-day activities of the contact center, ensuring optimal performance and effective processing across all communication channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor and manage handle times, talk times, and service levels at both the individual and team levels, ensuring that performance meets or exceeds established standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Manage the CX team: Oversee the hiring, training, development, and the offering of mentorship and guidance to foster a high-performance team.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Oversee processing of policy changes to ensure accuracy and completion\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Schedule and maintain shifts, lunches, breaks and the assigning of tasks as needed.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Implement process improvements that reduce waste, minimize errors, and maximize productivity.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strive to exceed customer expectations in every aspect of service.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Create a positive customer experience that drives customer satisfaction and loyalty.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor and share reports on customer satisfaction metrics.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Research and resolve customer complaints and issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct regular quality assurance audits of customer interactions to identify areas for improvement and provide constructive feedback to staff.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ensure compliance with quality standards and regulations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Evaluate agent performance and provide feedback.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Address employee concerns and issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work closely with cross-functional teams and external partners to streamline processes and improve efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with partners to guarantee that our performance meets or exceeds contractual requirements.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">3-5 years managing a call center team with high incoming call volumes, preferably on an omni-channel platform\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proficient in defining and managing KPIs and SLAs (e.g. AHT, ASA, etc.) that drive a customer-facing service team, and are able to report and articulate trends and insights to drive improved performance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Expertise in contact center operations, including call routing, queue management, and quality assurance processes\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">3-5 years managing a team including hiring, training, and developing staff, as well as setting goals and objectives\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with contact center technology, such as customer relationship management (CRM) systems i.e. Salesforce, AWD, and automated call distribution (ACD) systems i.e. RingCentral, Nice InContact, Avaya, etc.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with payment processing systems and principles i.e. Stripe, Adyen, etc.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience working with insurance or other institutional forms, including understanding their purpose and requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A strong understanding of ticketing support systems, such as JIRA, to track and manage customer inquiries and provide timely resolutions\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated leadership skills, including the ability to motivate and inspire teams, make effective decisions, and solve problems.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent interpersonal skills and the ability to build trust and collaboration with a wide range of partners.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Must be highly adaptable and capable of working efficiently in a fast-paced environment with evolving priorities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Must be results-focused and a strong communicator who can foster positive relationships and drive collaboration across diverse teams and organizations\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Skilled in data analysis, with a solid understanding of Microsoft Excel or Google Sheets\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience working with digital signature capture technology i.e. Dropbox or HelloSign\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>TOTAL REWARDS\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive salary and equity based on role\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">100% paid-premium option for medical, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle stipend to support your physical, emotional, and financial wellbeing\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible work-from-home policy and open to remote\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employee-led diversity, equity, and inclusion initiatives\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. \u003C/p>\u003Cp style=\"min-height:1.5em\">Thanks for considering a career at Bestow!\u003C/p>","https://jobs.ashbyhq.com/bestow/6f904a62-9aa0-43ac-84c4-9bbc88f99e91",{"id":142,"name":143,"urlSafeSlug":143,"logo":144},[846,847],{"city":31,"region":31,"country":37},{"city":35,"region":36,"country":37},"2025-09-27T07:18:38.644Z","Candidates must have 3-5 years of experience managing a call center team with high incoming call volumes, preferably on an omni-channel platform. Proficiency in defining and managing KPIs and SLAs, expertise in contact center operations including call routing, queue management, and quality assurance processes, and experience managing a team including hiring, training, and developing staff are required. Familiarity with contact center technology such as CRM systems (e.g., Salesforce, AWD) and ACD systems (e.g., RingCentral, Nice InContact, Avaya), as well as experience with payment processing systems and principles (e.g., Stripe, Adyen), are also necessary.","The Customer Experience Manager will supervise the day-to-day activities of the contact center, ensuring optimal performance and effective processing across all communication channels. This includes monitoring and managing handle times, talk times, and service levels, as well as overseeing the hiring, training, development, and mentorship of the CX team. The role involves processing policy changes accurately, scheduling shifts, implementing process improvements to reduce waste and maximize productivity, and striving to exceed customer expectations. Responsibilities also include creating a positive customer experience, monitoring and sharing reports on customer satisfaction metrics, researching and resolving customer complaints, conducting quality assurance audits, ensuring compliance with standards and regulations, evaluating agent performance, addressing employee concerns, and collaborating with cross-functional teams and external partners to streamline processes and improve efficiency.",{"employment":852,"compensation":854,"experience":857,"visaSponsorship":861,"location":862,"skills":863,"industries":871},{"type":853},{"id":181,"name":182,"description":353},{"minAnnualSalary":855,"maxAnnualSalary":856,"currency":186,"details":464},100000,115000,{"experienceLevels":858},[859,860],{"id":194,"name":195,"description":360},{"id":362,"name":363,"description":364},{"type":197},{"type":197},[864,865,866,817,428,867,868,869,870],"Contact Center Management","Customer Experience (CX)","Omni-channel Platforms","Performance Optimization","Service Level Management","Handle Time Management","Talk Time Management",[872,873],{"id":212,"name":213},{"id":582,"name":583},{"id":875,"title":876,"alternativeTitles":877,"slug":886,"jobPostId":875,"description":887,"applyUrl":888,"company":143,"companyOption":889,"locations":890,"listingDate":892,"listingSite":56,"isRemote":27,"requirements":893,"responsibilities":894,"status":177,"expiryDate":31,"summary":895},"23e45e07-5b62-41f6-9ec0-598cd1b5b6fe","Director, Product Management",[878,879,880,881,882,883,884,885],"Product Director","Product Strategy Lead","VP Product Management","Director of Product Operations","Product Innovation Manager","Chief Product Officer (CPO)","Product Visionary","Head of Product Management","director-product-management-23e45e07-5b62-41f6-9ec0-598cd1b5b6fe","Salary: $220K - $275K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>ABOUT BESTOW\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.\u003C/p>\u003Cp style=\"min-height:1.5em\">Bestow participates in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://www.bestow.com/e-verify\">\u003Cu>E-Verify Program\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>ABOUT THE TEAM\u003C/h2>\u003Cp style=\"min-height:1.5em\">The Bestow Product organization is responsible for defining, designing, and delivering exceptional digital experiences that solve real problems. Our team collaborates across Engineering, Revenue and Ops teams to transform ideas into intuitive, valuable solutions that delight our users. We believe in evidence-based decision making and maintaining a relentless focus on customer outcomes to drive product excellence. \u003C/p>\u003Cp style=\"min-height:1.5em\">The role is remote or can be a hybrid role from our Dallas headquarters. #LI-Remote\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHAT YOU’LL DO\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Bestow is seeking an exceptional \u003Cstrong>Director of Product Management\u003C/strong> to lead a critical functional area that directly impacts millions of people's financial security. This is your opportunity to own the strategy, roadmap, and execution for a transformative business area—like policy administration, underwriting, or claims—while building and leading a team of talented product managers.\u003C/p>\u003Cp style=\"min-height:1.5em\">In this role, you'll have the autonomy to shape the future of insurance technology. You'll drive market research, strategic planning, and roadmap development for your domain, turning complex challenges into elegant solutions that serve our insurance carriers and their customers. Beyond execution, you'll have a seat at the table for company-level strategy, working alongside senior leadership to define where we're going and how we'll get there. This is product leadership at its best: strategic influence meets hands-on impact, with a team you'll develop and a mission that matters.\u003C/p>\u003Cp style=\"min-height:1.5em\">As a Director of Product Management, you will:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead a high-performing team of product managers, setting clear priorities and empowering them to deliver exceptional results\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Own product strategy and vision for your functional area, aligning business objectives with market opportunities and customer needs\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead market research, competitive analysis, and user discovery to identify high-impact opportunities and inform strategic decisions\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and communicate compelling product roadmaps that balance immediate wins with transformative long-term bets\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Define success metrics and establish data-driven feedback loops to measure impact and guide continuous improvement\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build persuasive business cases and influence executive stakeholders through clear articulation of vision, strategy, and outcomes\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Make critical decisions on product direction, resource allocation, and trade-offs to drive effective execution\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner seamlessly with Engineering, Design, Marketing, and Operations to ship products customers love\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Help recruit world-class product talent that raises the bar and brings diverse perspectives to the team\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">10+ years of product management experience in B2B SaaS, insurance technology, or similarly complex domains\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years leading and developing product managers, with a track record of building high-performing teams\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven success owning and scaling a significant functional area or business domain from strategy through execution\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Deep expertise in product discovery, market research, and translating customer insights into winning strategies\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong analytical mindset with experience defining metrics that matter and using data to drive decisions\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated ability to influence and align senior stakeholders—from enterprise customers to C-suite executives to cross-functional partners\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience establishing product methodologies, frameworks, and best practices that elevate team performance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Track record of strategic planning that balances ambitious vision with pragmatic execution\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience in insurance, financial services, or highly regulated industries is a strong plus\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>TOTAL REWARDS\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive salary and equity based on role\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">100% paid-premium option for medical, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle stipend to support your physical, emotional, and financial wellbeing\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible work-from-home policy and open to remote\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employee-led diversity, equity, and inclusion initiatives\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. \u003C/p>\u003Cp style=\"min-height:1.5em\">Thanks for considering a career at Bestow!\u003C/p>","https://jobs.ashbyhq.com/bestow/6bd86497-b027-4610-8f57-2555d4c66b24",{"id":142,"name":143,"urlSafeSlug":143,"logo":144},[891],{"city":31,"region":31,"country":37},"2025-10-03T07:18:01.473Z","- 10+ years of product management experience in B2B SaaS, insurance technology, or similarly complex domains\n- 5+ years leading and developing product managers, with a track record of building high-performing teams\n- Proven success owning and scaling a significant functional area or business domain from strategy through execution\n- Deep expertise in product discovery, market research, and translating customer insights into winning strategies\n- Strong analytical mindset with experience defining metrics that matter and using data to drive decisions\n- Demonstrated ability to influence and align senior stakeholders—from enterprise customers to C-suite executives to cross-functional partners\n- Experience establishing product methodologies, frameworks, and best practices that elevate team performance\n- Track record of strategic planning that balances ambitious vision with pragmatic execution\n- Experience with market research, competitive analysis, and user discovery\n- Ability to communicate effectively with cross-functional teams, including Engineering, Design, Marketing, and Operations","- Lead a high-performing team of product managers, setting clear priorities and empowering them to deliver exceptional results\n- Own product strategy and vision for your functional area, aligning business objectives with market opportunities and customer needs\n- Develop and communicate compelling product roadmaps that balance immediate wins with transformative long-term bets\n- Define success metrics and establish data-driven feedback loops to measure impact and guide continuous improvement\n- Make critical decisions on product direction, resource allocation, and trade-offs to drive effective execution\n- Partner seamlessly with Engineering, Design, Marketing, and Operations to ship products customers love\n- Help recruit world-class product talent that raises the bar and brings diverse perspectives to the team\n- Establish product methodologies, frameworks, and best practices that elevate team performance\n- Track and analyze key performance indicators (KPIs) to inform strategic decisions and drive business growth\n- Collaborate with senior stakeholders to establish and execute product strategies that drive business outcomes",{"employment":896,"compensation":898,"experience":901,"visaSponsorship":904,"location":905,"skills":906,"industries":913},{"type":897},{"id":181,"name":182,"description":353},{"minAnnualSalary":899,"maxAnnualSalary":900,"currency":186,"details":31},220000,275000,{"experienceLevels":902},[903],{"id":194,"name":195,"description":360},{"type":197},{"type":197},[907,908,909,910,911,823,912],"Product Strategy","Roadmap Development","Market Research","Strategic Planning","Leadership","Team Collaboration",[914],{"id":212,"name":213},["Reactive",916],{"$ssite-config":917},{"env":918,"name":919,"url":920},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",923],{"company-Bestow":-1,"company-jobs-ad6d1dc5-291d-4d91-a24e-b8ddbd8b789c-carousel":-1},"/company/Bestow",{}]