Xfinity Retail Sales Consultant at Comcast

Ocean City, Maryland, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Strong communication skills
Critical thinking and problem-solving abilities
Customer-focused mindset
Persuasion skills
Professional integrity
Resilience
Self-motivation
Teamwork skills
Technical knowledge
Workplace organization skills
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Ability to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25-pound boxes
Ability to stand and move about the store constantly
Completion of training requirements
Understanding of sales compensation plan and its key elements
Enthusiasm for learning, using, and advocating company technology, products, and services, especially digital tools

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services, gaining their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues, as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Complete training requirements and actively engage in team huddles and learning
Understand and apply Operating Principles as guidelines for work
Own the customer experience by putting customers first, providing seamless digital options, and making them promoters
Be an active part of the Net Promoter System by joining huddles, making call backs, and helping elevate opportunities
Drive results and growth
Support a culture of inclusion in work and leadership
Do what's right for each other, customers, investors, and communities
Other duties and responsibilities as assigned

Sales

Customer Service

Product Demonstration

Customer Onboarding

Retail Operations

Comcast

Comcast Corporation is a global media and technology company.

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees