[Remote] Virtual Store Support Operator at Advance Auto Parts

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

Candidates must reside within the Eastern Time Zone and possess reliable internet access. A minimum typing speed of 45 words per minute, strong written communication skills, and the ability to multitask efficiently are required. Availability for flexible hours, including weekends and holidays, is necessary, along with consistent attendance, punctuality, and the ability to collaborate effectively. Proven problem-solving skills, adaptability to a fast-paced environment, and the successful completion of a background check and drug screening are also essential. Availability to attend a full paid training program and complete assigned training courses by deadlines is mandatory.

Responsibilities

The Virtual Store Support Operator will serve as a front-line representative, managing incoming communications via phone, chat, email, and CRM cases to provide support to professional customers and field teams. Responsibilities include supporting B2B online ordering, managing claim updates and payments, assisting with loyalty program inquiries and redemptions, and handling general customer care and inquiries. The role also involves providing first-level technical support for CTI and TechNet programs, including password resets and system access. Operators are expected to resolve concerns independently or collaboratively, document all customer interactions, and meet individual performance targets. They will also collaborate with other departments to resolve issues, notify business partners of operational opportunities, and stay informed on company products and policies.