Customer Support Representative (Temporary)
ClairFull Time
Entry Level & New Grad
Candidates must be available to work 40 hours per week from October 13, 2025, to February 13, 2026, and be able to attend virtual training Monday through Friday, 8 am to 5 pm PT during the first week. An Associate's degree or at least 1 year of customer service experience is required; contact center or specialty run experience is a bonus.
Respond to customer inquiries via email, phone, social media, chat, and text, providing expert product knowledge and support for the website, marketing, events, and retail partners. Evaluate product issues, process returns, manage orders, and resolve customer concerns to ensure a positive experience. Track root causes of customer contacts, report recurring issues, and de-escalate challenging situations. Assist with order fulfillment and identify potential fraudulent transactions when necessary.
High-performance running shoes and apparel
Brooks Running designs and sells high-performance running shoes and apparel for men and women. Their product range includes shoes for road running, trail running, treadmill workouts, and racing, as well as a variety of athletic apparel like shorts, tops, and outerwear. Brooks primarily targets fitness enthusiasts, professional athletes, and casual runners who value quality and performance. The company stands out from competitors like Nike and Adidas by emphasizing sustainability and innovation, with initiatives such as a LEED-certified headquarters and energy conservation efforts. Brooks aims to provide top-notch athletic gear while promoting environmentally friendly practices.