[Remote] Temporary Customer Service Specialist - Direct to Consumer at Brooks Running

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Sporting Goods, Apparel & FootwearIndustries

Requirements

Candidates must be available to work 40 hours per week from October 13, 2025, to February 13, 2026, and be able to attend virtual training Monday through Friday, 8 am to 5 pm PT during the first week. An Associate's degree or at least 1 year of customer service experience is required; contact center or specialty run experience is a bonus.

Responsibilities

Respond to customer inquiries via email, phone, social media, chat, and text, providing expert product knowledge and support for the website, marketing, events, and retail partners. Evaluate product issues, process returns, manage orders, and resolve customer concerns to ensure a positive experience. Track root causes of customer contacts, report recurring issues, and de-escalate challenging situations. Assist with order fulfillment and identify potential fraudulent transactions when necessary.

Skills

Customer Service

Email Support

Phone Support

Social Media Support

Chat Support

Text Support

Product Reviews

Product Knowledge

Website Support

Marketing Support

Event Support

Brooks Running

High-performance running shoes and apparel

About Brooks Running

Brooks Running designs and sells high-performance running shoes and apparel for men and women. Their product range includes shoes for road running, trail running, treadmill workouts, and racing, as well as a variety of athletic apparel like shorts, tops, and outerwear. Brooks primarily targets fitness enthusiasts, professional athletes, and casual runners who value quality and performance. The company stands out from competitors like Nike and Adidas by emphasizing sustainability and innovation, with initiatives such as a LEED-certified headquarters and energy conservation efforts. Brooks aims to provide top-notch athletic gear while promoting environmentally friendly practices.

Seattle, WashingtonHeadquarters

1914Year Founded

M_AND_ACompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical and dental coverage

PPO and high deductible health plan options

Life insurance

401(k) with company match

Generous paid time off

10 paid holidays + your birthday

Parental leave

Risks

CEO transition in April 2024 may lead to strategic shifts or disruptions.

Departure of key engineering talent could impact innovation in foam technology.

Significant investment in Seattle expansion could strain resources if not managed well.

Differentiation

Brooks Running focuses on high-performance running shoes and apparel for diverse activities.

The company emphasizes sustainability with LEED-certified headquarters and conservation goals.

Brooks Running offers personalized marketing and direct-to-consumer sales strategies.

Upsides

Collaboration with runDisney could attract Disney fans and boost brand visibility.

Partnership with NOW® Sports enhances credibility among elite athletes through 2024.

Expansion in Seattle's Fremont neighborhood indicates commitment to growth and innovation.

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