Virtual Member Experience Coordinator, Temp (Afternoon/Evening Shift)

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Requirements

Candidates should have experience in a remote or hybrid customer service role and the ability to meet performance metrics by working efficiently and effectively. A desire to help patients solve complex problems, the ability to think quickly, work autonomously, and de-escalate situations are essential. Strong organizational skills, careful attention to detail, and a willingness to participate in ongoing learning in a fast-paced environment are required. Some prescheduled weekend and night availability will be necessary, along with the ability to maintain a calm, professional demeanor during escalated situations. Experience with Zendesk or another CRM tool is a plus.

Responsibilities

The Virtual Member Experience Coordinator will support patients by answering questions about the platform and treatment offerings, assisting with account navigation, orders, and treatment plans. They will triage patients to their healthcare team for medical questions or treatment assistance. Responsibilities include responding to member inquiries via email and internal platforms, supporting inbound/outbound calls, assisting with member onboarding, product education, and general troubleshooting. The role involves troubleshooting account management, shipments, and billing issues, and alerting development and fulfillment teams of technical issues impacting the patient experience. The coordinator will also provide feedback to the company based on patient interactions and find creative ways to deliver excellent patient support.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Troubleshooting

Account Management

Billing

Onboarding

Remote Work

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees