[Remote] Virtual Member Experience Coordinator, Temp (Afternoon/Evening Shift) at Ro

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationProblem-SolvingAdaptabilityTroubleshootingAccount ManagementBillingOnboardingRemote Work

Questions & Answers

Common questions about this position

What is the hourly rate for this position?

The target hourly rate for this position is $22/hour.

Is this a remote position, and what are the shift schedules?

This is a remote/hybrid customer service role requiring afternoon/evening shifts with some prescheduled weekend and night availability, including options like Sunday–Wednesday or Wednesday–Saturday 12:30 PM - 11:00 PM EST for 4x10 shifts, or Sunday–Thursday 3:30 PM - 11:00 PM EST for 5x8 shifts.

What skills and experience are required for this role?

Required experience includes a remote/hybrid customer service role, meeting performance metrics efficiently, helping solve complex problems, quick thinking, autonomy, de-escalation, strong organization, attention to detail, ongoing learning in fast-paced environments, calm demeanor, relating to Ro’s mission, and availability for weekends/nights/holidays.

What is the employment duration and work environment like?

This is a full-time 6-month temp assignment with potential to extend or convert to full-time, in a fast-paced environment where you'll be a team player providing best-in-class customer service with energy and zeal.

What makes a strong application for this role?

Answer all additional application questions as part of the process, since applications are only considered complete if those are answered; bonus for experience with Zendesk or another CRM tool.

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees