Patient Engagement Associate (Remote) at Imagine Pediatrics

United States

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Not SpecifiedCompensation

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Not SpecifiedVisa

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Requirements

High School Diploma or GED required
Bilingual Spanish strongly preferred
Reliable internet access required
Minimum of one (1) year of experience in a metrics-driven, performance-based outreach, customer service, or call center environment
Innate ability to overcome objections
Demonstrated ability to learn and manage multiple software applications and platforms
Proven ability to learn and retain information such as medical terminology and governmental program details (e.g., Medicaid)
Proven ability to balance multiple competing priorities while meeting or exceeding deadlines
Dependable, with a strong dedicated work ethic, attention to detail and accuracy
Thrive in a fast paced start up environment while embracing change with a "can do" attitude
Demonstrated verbal, listening, and written communication skills

Responsibilities

Conduct high-volume (70+ daily) outbound calls to prospective members to introduce them to Imagine Pediatrics and support program enrollment
Clearly and empathetically communicate Imagine Pediatrics’ value proposition, tailoring the conversation to family's needs, concerns, and motivations
Effectively identify and address any parent/family questions, concerns, or objections
Meet or exceed monthly performance targets related to outreach volume, engagement, enrollment, and call quality
Facilitate and schedule family and patient hand offs to the appropriate care team
Document call notes and information in a CRM system
Leverage reporting and dashboards to identify unenrolled or unresponsive families and come up with creative solutions to reach them
Participate in regular team meetings and contribute to a culture of collaboration and positivity
Identify and escalate feedback on trends, ideas, or barriers to enrollment

Skills

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees