Patient Engagement Associate (Remote) at Imagine Pediatrics

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PediatricsIndustries

Requirements

High School Diploma or GED required
Bilingual Spanish strongly preferred
Reliable internet access required
Minimum of one (1) year of experience working in a metrics-driven, performance-based outreach, customer service, or call center environment where outbound communication was a primary responsibility
An innate ability to overcome objections
Demonstrated ability to learn and manage multiple software applications and platforms in a fast-paced environment
Proven ability to learn and retain information such as medical terminology and governmental program details (e.g., Medicaid)
Proven ability to balance multiple competing priorities while meeting or exceeding deadlines
Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy
Thrive in a very fast paced startup environment while embracing change with a "can do" attitude
Demonstrated verbal, listening, and written communication skills are required
Passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve
Willing to pivot quickly on priorities in a startup environment

Responsibilities

Conduct high-volume (70+ daily) outbound calls in addition to emails and SMS to eligible families to introduce them to Imagine Pediatrics and support program enrollment
Clearly and empathetically communicate Imagine Pediatrics’ value proposition, tailoring the conversation to family's needs, concerns, and motivations
Effectively identify and address any parent/family questions, concerns, or objections while maintaining a calm and professional demeanor
Meet or exceed monthly performance targets related to outreach volume, engagement, enrollment, and call quality
Facilitate and schedule family and patient hand offs to the appropriate care team
Document call notes and information in a CRM system
Leverage reporting and dashboards to identify unenrolled or unresponsive families and come up with creative solutions to reach them
Participate in regular team meetings and contribute to a culture of collaboration and positivity
Identify and escalate feedback on trends, ideas, or barriers to enrollment with a problem-solving mindset

Skills

Key technologies and capabilities for this role

Outbound CallingCRMCustomer EngagementObjection HandlingPerformance MetricsDashboardsEmail OutreachSMS OutreachTelephonySales Enrollment

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position requiring reliable internet access.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications and skills are required for this position?

A High School Diploma or GED is required, along with a minimum of one year of experience in metrics-driven, performance-based outreach or customer service. Bilingual Spanish is strongly preferred.

What is the company culture like at Imagine Pediatrics?

The company fosters a diverse and values-driven culture with collaboration, positivity, and a problem-solving mindset in a fast-paced startup environment where priorities can pivot quickly.

How should I apply for this position?

Do not call to follow up; instead, utilize the careers@imaginepediatrics.org inbox, as the direct phone line is reserved for patient and caregiver calls.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees