Virtual Medical Assistant / Patient Advocate, Temp (Afternoon/Evening shift)

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telehealth, Direct-to-Patient HealthcareIndustries

Requirements

Candidates should have Medical Assistant or Certified Nursing Assistant experience, with a Bachelor's degree preferred. A minimum of 1-2 years in an administrative or customer-facing role is required, along with 1 year of experience with insurance plans and policies. Experience in a fast-paced clinical setting, proficiency with EHR systems, strong organizational and problem-solving skills, and adaptability are essential. Weekend and holiday availability is also required.

Responsibilities

Patient Advocates will provide administrative support to providers and deliver concierge-style service to patients, answering non-clinical questions via messaging. They will triage messages, assist patients with non-clinical prescription needs by contacting pharmacies, and provide feedback on workflow and quality. Responsibilities also include piloting new retention efforts, optimizing operations, and assisting with prior authorizations for weight management patients.

Skills

Patient Advocacy

Customer Service

Healthcare Administration

Telehealth Support

Messaging Support

Concierge Service

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees