Fullscript

Vice President, Enterprise Commercial Operations

Atlanta, Georgia, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, BiotechnologyIndustries

Vice President (VP) of Enterprise Commercial Operations

Employment Type: Full Time Location: Remote – North America Reports To: Chief Commercial Officer

Position Overview

At Fullscript, we are rebuilding healthcare by providing better tools and fostering stronger partnerships. Our platform is utilized by over 100,000 practitioners to deliver personalized, whole-person care to more than 10 million patients. As we scale rapidly, each leadership role at Fullscript plays a crucial part in shaping how care is delivered, enabled, and sustained.

This is a unique opportunity to architect the operational engine for a fast-growing enterprise business. We are seeking a leader to join us in making healthcare whole.

The Vice President (VP) of Enterprise Commercial Operations will be responsible for optimizing processes, enabling sales performance, strengthening reporting, and building the operational infrastructure necessary to scale Fullscript’s enterprise segment. This segment includes large provider groups, virtual care platforms, and clinician networks. You will lead the Commercial Operations function, collaborating closely with senior leaders across Sales, Marketing, Customer Success, Product, and Finance to drive performance and establish a disciplined, data-backed Go-To-Market (GTM) engine.

OUR MISSION: DRIVE INSIGHT. BUILD DISCIPLINE. EMPOWER GROWTH. Turn data into action and systems into scale across the enterprise GTM engine.

Key Responsibilities

Operating Rhythm, Reporting & Strategic Oversight

  • Advisor to the CCO & Commercial Leadership: Provide high-impact analysis, financial modeling, and actionable recommendations to drive strategic growth and operational improvements.
  • Operating Cadence: Lead regular business reviews for the enterprise division, covering pipeline velocity, account growth, financial performance, and strategic initiatives.
  • Goal Setting & KPIs: Establish and manage Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) that foster a results-driven culture.
  • Team Leadership: Build, scale, and develop a high-performing Commercial Operations team, focusing on recruitment, enablement, and career development.
  • Performance Reporting: Design and manage dashboards and reporting frameworks to enhance pipeline visibility, forecasting accuracy, and executive decision-making.
  • Data-Driven Insights: Analyze performance data and financial reports to identify trends, risks, and opportunities across the enterprise portfolio.

Sales Enablement & Marketing Support

  • Pipeline Management: Utilize lead sources and market research to maintain a robust enterprise sales pipeline. Lead competitive and market intelligence efforts to inform GTM strategy and resource allocation.
  • Sales Enablement: Create standardized, repeatable processes that empower Sales Executives to acquire new clients and enable Enterprise Customer Success Managers (eCSMs) to expand existing accounts.
  • Cross-Functional GTM Execution: Partner with Sales and Marketing teams to launch campaigns focused on acquisition and account penetration.
  • Content & Asset Management: Oversee the creation, governance, and maintenance of customer-facing assets, including pitch decks, battle cards, and collateral libraries.
  • Incentive Compensation: Collaborate with Finance and Revenue Operations to align sales metrics and incentive programs with broader company goals, and oversee program execution.

Technology & Enterprise Solutions

  • Solutions Consulting: Lead strategic initiatives and pilot programs for enterprise accounts by assessing feasibility, building business cases, and scaling successful efforts.
  • Product Roadmap Partnership: Work closely with the Product team to develop and manage an enterprise-focused roadmap, driving automation and tailored solutions.
  • Voice of the Customer (VoC): Implement a consistent process for capturing customer insights and integrating them into product and strategy decisions.
  • External Integration Partners (EIP): Lead the EIP team to optimize partnerships, support enterprise growth, and deliver integration consulting for strategic accounts.

Qualifications & Experience

  • Education: Bachelor’s degree in Business, Analytics, or a related field is required.

Skills

Enterprise Commercial Operations
Process Optimization
Sales Enablement
Reporting
Operational Infrastructure
Data Analysis
Financial Modeling
Strategic Growth
Operational Improvements
Business Reviews
Pipeline Velocity
Account Growth
Financial Performance
Goal Setting
KPI Management
Team Leadership
Recruitment
Enablement
Career Development
GTM Strategy

Fullscript

Platform for managing supplement plans

About Fullscript

Fullscript provides a platform for healthcare practitioners to create and manage supplement plans for their patients. The platform simplifies the workflow for health professionals, allowing them to personalize treatment plans with custom protocols and features. It serves over 70,000 practitioners, including doctors and nutritionists, and operates in a two-sided market by selling high-quality supplements directly to patients or in-office, with prices set by the practitioners. Fullscript also offers educational resources to help patients adhere to their supplement plans, including infographics, handouts, and an award-winning blog covering various wellness topics. The company's goal is to improve patient outcomes and make wellness more affordable through better support and resources for both practitioners and patients.

Ottawa, CanadaHeadquarters
2011Year Founded
$265.7MTotal Funding
LATE_VCCompany Stage
Education, Healthcare, Consumer GoodsIndustries
501-1,000Employees

Benefits

Flexible Paid Time Off
Stock Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Remote Work Options
Wellness Program
Training Budget

Risks

Integration challenges with Rupa Health could lead to operational inefficiencies.
Regulatory scrutiny may arise from handling genetic data with 3X4 Genetics.
Recent executive changes could cause strategic misalignments during transitions.

Differentiation

Fullscript offers a seamless blend of virtual dispensing and in-office sales.
The platform supports over 70,000 practitioners with personalized treatment plans.
Fullscript's educational resources enhance patient adherence and promote wellness.

Upsides

The acquisition of Rupa Health expands Fullscript's comprehensive care platform.
Partnership with 3X4 Genetics enhances personalized supplement recommendations.
Growing demand for telehealth boosts Fullscript's digital health platform.

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