Workforce Capacity Planning Manager
Grow Therapy- Full Time
- Junior (1 to 2 years)
Candidates should possess a strong understanding of workforce management principles, capacity planning techniques, and forecasting methodologies, along with experience in developing and administering operational tools. Demonstrated ability to analyze data and make data-driven decisions is essential, as is experience in managing and optimizing customer service operations.
The Director, WFM, Planning, & Business Operations will lead workforce management, scheduling, forecasting, and capacity planning functions for the Customer Experience and Support (CS) organization, administer and continuously improve all CS tools, develop and implement new CS tools to support the company at scale, design and manage operating mechanisms to monitor critical CS KPIs, and manage all Quince 3P BPO partners results to achieve operational efficiency and align CS resourcing with company programs and scale.
Direct-to-consumer e-commerce for fashion and home essentials
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.