(USA) Technology Support II

Position Summary

Join Walmart/VIZIO and take your career to the next level! VIZIO’s Information Technology team is seeking a Technology Support II to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, support, and services to VIZIO. The Technology Support II will report to the Vice President, Information Security & IT Operations and will help lead projects, supervise employees within the Technology Support, and support other teams as needed. Additionally, this role will provide support to employees in their local office and company-wide employees via remote assistance.

What You'll Do

• Supervise the Technology Support Team within VIZIO to meet SLAs, procedures, and processes to drive effective availability for the Help Desk.
• Collaborate with embedded software and services development teams to ensure successful operations & project delivery and alignment with organizational goals.
• Oversee and manage services operations, ensuring efficient processes and practices are in place.
• Lead various project management efforts, encompassing planning, execution, monitoring, and closing of IT projects, ensuring they are completed within the specified time frame and budget.
• Facilitate issue resolution for elevated support by coordinating efforts across teams, ensuring timely responses to escalated concerns.
• Develop and maintain strong relationships with stakeholders, ensuring alignment on project goals and expectations.
• Develop growth paths for the Specialist Technicians alongside Technology Support Management team and set goals accordingly for each member.
• Successfully divide and assign tasks and projects to the Technology Support Team.
• Manage On-Call procedure to ensure there is always support coverage for weekend employees.
• Evaluate (along with the Technology Support Management team) hardware to ensure maximum productivity.
• Oversee IT assets inventory and stocking level at each location alongside the Technology Support Management team.
• Partner with HR to ensure new hire procurement is met within SLAs.
• Provide support for Video Conferencing Systems.
• Direct and coordinate the work of IT teams across multiple disciplines, including application development, operations, networking, and cybersecurity, to achieve project objectives.
• Partner with the Information Security team to deploy and maintain new technologies like Netskope, GlobalProtect, Anti-virus, etc.
• Assist Infrastructure and Client Services Teams in deployment of new technologies like Microsoft Intune, Jamf, and others.
• Serve as a liaison between IT teams and Engineering executive management, providing clear communication on project status, challenges, and resolutions.
• Learn, support and fill-in for other team members, if required.
• Maintain high morale and motivate the maintain team to go above and beyond.
• Guide staff and adhere to IT Operations policies.
• Other tasks as assigned by the Technology Support Management team.

What You Will Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Minimum of 1 year of experience in embedded software and services development.
• Proven project management experience, with a track record of successful project delivery across IT teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with executives and stakeholders at all levels.
• Strong problem-solving skills, with experience in issue resolution and crisis management.
• Project Management Professional (PMP) certification or equivalent is a plus.
• Familiarity with Agile methodologies and tools is preferred.
• Deep understanding of macOS with at least 3 years of experience supporting the OS.
• Extensive experience with Windows 10. Minimum of 3 years.
• 5+ years of related work experience.
• Self-starter that thrives in a fast-paced, yet at times, ambiguous environment.
• Hard-working