Member Support Supervisor

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Services, Customer SupportIndustries

Requirements

Candidates should possess a minimum of 4 years of experience in customer support or operations, demonstrating a proven track record of managing teams and driving excellent results, along with a passion for developing team members and assisting users. They must also be able to think creatively, remain calm under pressure, and utilize a data-driven approach to decision-making and process improvement, while exhibiting a desire to work in a fast-paced startup environment and a willingness to take on various tasks.

Responsibilities

The Member Support Supervisor will lead and develop a team of 8-12 Concierge Associates, conducting regular team meetings and 1:1s, managing individual performance through coaching and development plans, reviewing ticket quality, and ensuring adherence to Garner’s processes and standards for service timeliness and quality. They will act as a subject matter expert, handling complex member inquiries and serving as the primary point of resolution, overseeing team scheduling and training, identifying and implementing initiatives to enhance the member experience, and relaying member feedback to improve Garner’s product.

Skills

Team Leadership

Performance Management

Customer Support

Healthcare Navigation

Communication (Chat, Email, Phone)

Data Analysis

Coaching

Performance Review

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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