(USA) Store 3297 Houston, TX Frontend Coach/Ops Mgr Trainee

Position Summary

Employment Type: Full time

What You'll Do

• Leads and Develops Teams:

  • Teach, train, and actively listen to associates.
  • Tour stores and provide feedback (TourtoTeach).
  • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
  • Introduce and lead company change efforts.
  • Provide clear expectations and guidance to implement business solutions.
  • Communicate business objectives to teams effectively.

• Models and Demonstrates Exceptional Customer Service:

  • Follow and demonstrate the One Best Way (OBW) service model.
  • Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
  • Ensure customer needs, complaints, and issues are successfully resolved.
  • Develop and implement action plans to correct deficiencies.
  • Provide process improvement leadership to ensure a high-quality customer experience.

• Drives Financial Performance and Sales:

  • Review and evaluate Profit & Loss (PL) statements.
  • Manage and assist in budgeting, forecasting, and controlling expenses.
  • Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
  • Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.

• Provides Supervision and Development Opportunities for Hourly Associates:

  • Hire, train, and mentor associates.
  • Assign duties and set clear expectations.
  • Provide associate recognition.
  • Communicate expectations consistently and effectively.
  • Promote a belonging mindset in the workplace.
  • Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.

• Coordinates, Completes, and Oversees Job-Related Activities:

  • Develop and maintain relationships with key stakeholders.
  • Support plans and initiatives to meet customer and business needs.
  • Identify and communicate goals and objectives.
  • Build accountability for and measure progress in achieving results.
  • Identify and address improvement opportunities.
  • Demonstrate adaptability and promote continuous learning.

• Ensures Compliance with Company Policies and Procedures:

  • Support company mission, values, and standards of ethics and integrity.
  • Implement related action plans.
  • Utilize and support the Open Door Policy.
  • Provide direction and guidance on applying policies in executing business processes and practices.

Core Values

• Respect the Individual:

  • Build high-performing teams.
  • Embrace differences in people, cultures, ideas, and experiences.
  • Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Create opportunities for all associates to thrive and perform.
  • Work collaboratively and build strong, trusting relationships.
  • Communicate with impact, energy, and positivity to motivate and influence.
  • Attract and retain the best talent.
  • Empower and develop talent.
  • Recognize others' contributions and accomplishments.

• Act with Integrity:

  • Maintain and promote the highest standards of integrity, ethics, and compliance.
  • Model Walmart values to support and foster our culture.
  • Hold oneself and others accountable.
  • Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
  • Examples include creating a sense of belonging, eliminating waste, and participating in local giving.
  • Act in a selfless manner and be consistent.