Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates must possess excellent verbal and written communication skills, a strong background in customer support via phone and email, and experience collaborating closely with teams outside of support. Critical thinking and investigative skills are essential, along with a desire for ownership and growth in the role. The ability to work evenings and weekends is also required. Experience with Zendesk tooling is a plus.
The Customer Experience Agent will support customers primarily over the phone, while also handling requests via email and live chat. They will utilize critical thinking skills to diagnose complex problems and work with the support lead on documentation and product updates. The agent will help maintain a high customer satisfaction rate, provide valuable feedback for product improvements, and learn the Ramp Platform thoroughly to enhance customer interactions.
Corporate card and spend management platform
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.