[Remote] Un(e) gestionnaire de compte technique at Keywords Studios

Canada

Keywords Studios Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & TechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementTeam ManagementStrategic PlanningCustomer SuccessAccount EscalationStakeholder EngagementMentoring

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills and experience are required for this position?

Key requirements include strong relationships with executives and professional users, experience managing a team of Customer Success Managers, ability to translate high-level customer strategy into tactical account escalations, strategic customer focus, and desire to build and mentor a motivated team.

What teams will this role manage?

The role manages a team of Customer Success Managers located in the United States, Middle East & Africa (MEA), and Asia-Pacific (APAC).

What makes a strong candidate for this Technical Account Manager role?

A strong candidate is a customer-centric strategist with experience managing CSMs globally, the ability to build and mentor teams, and skills in turning clients into long-term champions through product adoption strategies.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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