Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & TechnologyIndustries
Requirements
The ideal candidate should possess a strong understanding of account management principles and experience working with large enterprise clients, as well as the ability to build and mentor a team of customer success managers. Experience in the technology industry, particularly with SaaS products, is highly desirable, and a proactive and customer-centric approach are essential.
Responsibilities
This role involves establishing and maintaining strong relationships with executive stakeholders and professional users, both with Helpshift clients and internal teams across various departments including account management, sales, marketing, operations, product, and engineering. The GCT will manage a team of customer success managers located in the United States, EMEA, and APAC, ensuring the overall health and satisfaction of clients within their portfolio, collaborating with integration teams, and operational teams to manage the complete client lifecycle. They will also develop product adoption strategies, provide best practices for activation and optimization, and identify opportunities to strengthen internal processes or enhance customer satisfaction.
Skills
Customer Relationship Management
Team Management
Strategic Planning
Customer Success
Account Escalation
Stakeholder Engagement
Mentoring
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
Key Metrics
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees