[Remote] Senior Technical Account Manager at Matic

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

4+ years of analytical experience
4+ years in a customer-facing role
Strong written and verbal communication skills
Collaborative and results-driven
Proven experience forging positive relationships with Sales teams
Collaborative experience within SaaS customer success or professional services
Experience with Salesforce.com platform, Mode, Looker, Tableau OR intermediate to advanced SQL skills

Responsibilities

Own a set of accounts, providing implementation and building value for our customers
Work closely with our Product and Engineering teams to provide customer feedback on enhancements to prioritize
Drive product adoption across our account base by conducting monthly check-ins and quarterly business reviews with key stakeholders at your accounts
Collaborate with Relationship Managers to build expansion opportunities and prove value for renewals
Monitor usage data of how customers are using Matik and provide recommendations on best practices to drive new use cases

Skills

Key technologies and capabilities for this role

Customer OnboardingAccount ManagementCustomer SuccessAdoption DrivingTechnical Account Management

Questions & Answers

Common questions about this position

What qualifications are required for the Senior Technical Account Manager role?

Candidates need 4+ years of analytical experience, 4+ years in a customer-facing role, strong written and verbal communication skills, and must be collaborative and results-driven. Additional requirements include proven experience forging positive relationships with Sales teams, collaborative experience within SaaS customer success or professional services, and experience with Salesforce.com platform, Mode, Looker, or Tableau.

What are Matik's core values?

Matik's core values are Customer First, Trust and Transparency, Quality, and Compassion, which guide interactions and execution on their mission.

Is the Senior Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Strong candidates will have 4+ years in analytical and customer-facing roles, SaaS customer success or professional services experience, proven collaboration with Sales teams, and hands-on experience with tools like Salesforce, Mode, Looker, or Tableau.

Matic

Simplifies home and auto insurance shopping

About Matic

Matic simplifies the process of obtaining home and auto insurance by providing a digital platform that allows consumers to quickly compare quotes from a network of 40 A-rated insurance carriers. Customers enter their information, and Matic's system retrieves various quotes in seconds, helping them find the best rates and save an average of $639. Unlike traditional insurance shopping, Matic streamlines the experience, saving time and money for users. The company also partners with mortgage servicing organizations to ensure accurate home information, which enhances the accuracy of the quotes. Matic stands out from competitors with its focus on workplace culture, having received multiple awards for its environment where employees feel valued. The goal of Matic is to make the insurance shopping experience quick, easy, and cost-effective for consumers.

Columbus, OhioHeadquarters

2014Year Founded

$76.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

Stock Options

Professional Development Budget

Risks

Increased competition from new insurtech startups could erode Matic's market share.

Rapid technological advancements may strain Matic's financial resources for platform upgrades.

Potential regulatory changes could impose additional compliance costs on Matic.

Differentiation

Matic integrates insurance into home and auto ownership, enhancing customer experience.

The platform offers quick quote comparisons from 40+ A-rated carriers.

Matic partners with mortgage servicers to ensure accurate home information for insurance quotes.

Upsides

Matic raised $30M to expand partnerships and enhance its technology platform.

Partnerships with USA Mortgage and GVC Mortgage expand Matic's market reach.

Embedded insurance trend supports Matic's streamlined purchasing process.

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