Fixed Operations Consultant

Position Overview

Dealer Tire is seeking a driven and experienced Fixed Operations Consultant to join our team. This role is crucial in helping auto manufacturers grow their tire business by improving dealership performance. You will collaborate with internal teams and dealership management to implement strategies, drive change, and enhance operational efficiency.

Company Information

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser-focused on helping the world’s largest and most trusted auto manufacturers grow their tire business. To date, we’ve sold more than 60 million tires. We are a thriving company looking for driven individuals to join our team.

Employment Type

Full time

Location Type

[Information not provided]

Salary

• Base Pay Range: $69,800 - $87,100
• Targeted Annual Commission: $15,000

Responsibilities

Operational Management

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Create implementation plans, present findings, and work with dealership management to gain support, change behavior, and drive results.
• Quickly build relationships at all levels of the dealership to implement change.
• Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses and strategic plans based on diagnosis and findings, delivering dealership actions, challenges, and opportunities to Account Management and other Operational roles.
• Participate in regional meetings.
• Leverage Carline Specialists and other centralized resources as needed.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
• Manage all activity tracking and account information in Salesforce.
• Communicate to management as needed on dealership activity challenges.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

• Complete service lane assessments at the dealership.
• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
• Understand and interpret dealer data to identify opportunities and determine action.
• Develop product screen recommendations and determine implementation strategy to meet business objectives.
• Work with dealerships to establish retail pricing strategies to meet business objectives.
• Understand Dealer compensation plans and their effect on the offering and selling of tires and MC products.
• Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
• Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive, utilizing and explaining program value-added items.
• Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape, leveraging gaps to improve performance.
• Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
• Perform the role of service advisor in support of increasing service lane sales; partner with advisors to help develop their sales skills.
• Other Duties as Assigned

Position Requirements

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management, or a related field, or equivalent work experience in lieu of a degree.
• Minimum 5 years of experience in dealership or automotive service operations.
• Project management experience preferred.
• Excellent communication and facilitation skills, and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency at an intermediate level with all Microsoft Office products required.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Competencies Required

• Communication
• Critical Thinking
• Developing Program Champions
• Diagnostic Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor

Physical Requirements

• Standing for long periods of time.
• Frequent bending, crouching.