Tire Service Advisor

Position Overview

Dealer Tire is seeking a driven and innovative Tire Service Advisor to join our team. You will work inside a premium OEM dealership, focusing on selling tires and providing excellent customer service. If you are an individual who performs with excellence, energy, fairness, and accountability, consider a future with Dealer Tire.

Who We Are

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We are dedicated to helping the world's largest and most trusted auto manufacturers grow their tire business, having sold over 60 million tires to date. We are a thriving company looking for passionate and innovative individuals to join our team of over 550 Tire Service Advisors across the United States.

Compensation

• Base Pay Range: $27.78 - $30.25 per hour
• Targeted Annual Commission: $10,800
• Guaranteed Commission: Provided for up to two months during training and onboarding.

What’s In It For You

• Career Opportunity: Access to training and development programs designed for growth and advancement. In the last two years, Dealer Tire promoted an average of 114 team members annually within our Tire Store program.
• Work-Life Balance: Enjoy a 40-hour, 5-day work week, allowing for more personal time.
• Investment in Employees: Competitive starting pay, targeted annual commission, and comprehensive benefits.
• Benefits and Perks:
  • Medical, Dental, and Vision insurance
  • 50% 401k match up to a 7% contribution rate
  • Paid Time Off (PTO) eligible after 30 days
  • Wellness programs
  • Annual tuition reimbursement ($2,500 - $5,000)
  • Discounts on tires
• Employee Satisfaction: Nearly 98% of associates highly recommend working at Dealer Tire. Watch this video to hear directly from our Tire Service Advisors.

Responsibilities

• Sell tires to customers on the service drive to exceed assigned sales goals.
• Inspect customers’ cars on the service drive.
• Diagnose tire-related problems, recommend services, and provide price quotes.
• Ensure necessary repairs are completed as ordered and priced as quoted.
• Maintain strong, effective relationships with customers and dealer personnel.
• Oversee customer satisfaction and resolve any arising issues.
• Complete monthly market analyses.
• Assist in store operations, including maintaining inventory and opening/closing procedures.
• Support dealership technicians to ensure service levels are maintained.

Qualifications

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• May be required to operate a motor vehicle.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills, including experience with MS Office and online order management applications.

Physical Job Requirements

• Ability to be on your feet for 7-8 hours a day.
• Capacity to keep up with service drive traffic and inspect 80-100 vehicles per day.
• Ability to lift up to 75 pounds unassisted.

Drug Policy

Dealer Tire is a drug-free environment. All applicants considered for employment must pass a pre-employment drug screening. Random drug testing is also required for all Dealer Tire Store associates.

Application Instructions

If this opportunity aligns with your career goals, we invite you to apply today to join our team!

Company Information

Dealer Tire is an amazing opportunity to join a growing organization built on the efforts of hard-working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location.