Therapist Success Manager

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Physical Therapy, Healthcare TechnologyIndustries

Requirements

Candidates must possess a Bachelor's or Master's degree in a related field such as Healthcare Administration or Business. A minimum of 3 years of progressive leadership experience in a healthcare or technology-driven environment is required, along with proven success in leading large-scale teams and strategic initiatives. A deep understanding of the healthcare industry, physical therapist services, and emerging trends is also necessary, complemented by strong analytical skills for strategic decision-making.

Responsibilities

The Therapist Success Manager will lead and manage a team of therapist success representatives, providing guidance and mentorship. They will develop and execute strategic plans for therapist success, drive the integration and optimization of Luna's technology, and enhance Physical Therapist retention rates and treatment capacity. Responsibilities also include overseeing strategic partnerships, utilizing analytics for performance assessment, collaborating with cross-functional teams, and managing relationships with all platform providers. The role involves developing onboarding processes, identifying process improvement solutions, monitoring KPIs, and staying informed on industry trends.

Skills

Team Leadership

Mentorship

Strategic Planning

Industry Trend Analysis

Technology Optimization

Retention Strategies

Partnership Management

Data Analysis

Cross-functional Collaboration

Problem-Solving

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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