Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
$100,000 – $115,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Dental, DSO, Healthcare, Digital Therapeutics, Digital HealthcareIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $100K - $115K
VideaHealth is seeking a Customer Success Manager to join our growing team. This role is critical to delivering an exceptional VideaHealth client experience, focusing on driving product adoption and client happiness. You’ll be a key member of the Customer Success team, supporting our mission to diagnose a billion people globally.
Requirements
- Experience: 3+ years of client success experience.
- Industry Background: Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background.
- Startup Environment: Experience in a fast-paced, ambiguous startup environment.
- Problem-Solving Skills: Ability to solve problems quickly and creatively.
- Stakeholder Management: Adept at managing multiple stakeholders internally and externally.
- Performance Track Record: Proven track record of exceeding ARR goals and client satisfaction.
- Data Analysis Skills: Strong customer data analysis skills, including the ability to identify trends and insights.
- Communication Skills: Strong communication skills.
Responsibilities
- Lead clinical team onboarding, training, and support.
- Drive VideaAI product adoption through a consultative approach, focusing on practice workflow integration.
- Own the client relationship, partnering with sales and implementation teams.
- Take over management for ongoing client happiness and drive client advocacy.
- Develop and deepen relationships with clients to successfully achieve Key Performance Indicators (KPIs).
- Analyze client use of the product and identify opportunities for greater enrollment and engagement.
- Utilize data visualization tools to share opportunities and success metrics.
- Act as a client advocate and be the voice of the client internally.
- Develop strategic client strategies to support retention and client growth (cross-selling or up-selling).
- Travel to customer sites – up to 40%.
About Us
VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.
Application Instructions
- (Information regarding application instructions is not provided in the job description.)
Skills
Client Success
Stakeholder Management
Data Analysis
Communication
Product Adoption
Client Relationship Management
KPI Development
Customer Data Visualization
VideaHealth
AI solutions for dental diagnostic accuracy
About VideaHealth
VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by enhancing diagnostic capabilities and building trust between patients and their dental providers.
Boston, MassachusettsHeadquarters
2018Year Founded
$25.8MTotal Funding
SERIES_ACompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees