Strategic Customer Success Manager
Vouched120,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
$100,000 – $115,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Dental, DSO, Healthcare, Digital Therapeutics, Digital HealthcareIndustries
Requirements
Candidates should have 3+ years of client success experience, a background in dental, DSO, healthcare, digital therapeutics, or digital healthcare, start-up experience, and the ability to operate in a fast-paced, ambiguous environment. They should also possess adeptness at managing multiple stakeholders internally and externally, a proven track record of exceeding ARR goals and client satisfaction, strong customer data analysis skills, and excellent organizational and communication skills.
Responsibilities
The Customer Success Manager will be responsible for clinical team onboarding, training, and support, engaging dental clinical teams to drive VideaAI product adoption through a consultative approach, owning the client relationship and partnering with sales and implementation teams, developing and deepening client relationships, ensuring client delight, acting as a client consultant by analyzing client product usage and identifying trends, sharing opportunities for greater enrollment and engagement, providing top-level service to the client base, and traveling to customer sites up to 40% of the time.
Skills
Client Success
Stakeholder Management
Data Analysis
Communication
Product Adoption
Client Relationship Management
KPI Development
Customer Data Visualization
VideaHealth
AI solutions for dental diagnostic accuracy
About VideaHealth
VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by enhancing diagnostic capabilities and building trust between patients and their dental providers.
Key Metrics
Boston, MassachusettsHeadquarters
2018Year Founded
$25.8MTotal Funding
SERIES_ACompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees