Therapist Enablement Specialist- Physical Therapy

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Physical Therapy, HealthcareIndustries

Requirements

Candidates must have at least 2 years of experience as a Physical Therapist or Physical Therapist Assistant, with a background in clinical data being a plus. Proficiency in G-Suite, including Google Docs and Google Sheets, is required, along with excellent verbal and written communication skills, a positive and self-motivated attitude, and a strong drive to succeed. Detail-orientation and a focus on achieving goals are essential.

Responsibilities

The Therapist Enablement Specialist will monitor therapist performance against best practices, develop resources, and lead initiatives to improve the effective use of Luna's tools for optimal patient care. They will ensure new therapists receive timely clinical support, execute workflows to enhance therapist performance on key metrics, and collaborate with cross-functional teams to drive therapist success. Responsibilities also include tracking and reporting monthly Therapist Enablement metrics, fostering exceptional customer service, building positive relationships with therapists and patients, gathering feedback for process improvements, using data-driven insights to guide outreach, and contributing feedback to improve workflows and scalability.

Skills

Physical Therapy

Physical Therapist Assistant

Performance Monitoring

Data Analysis

Workflow Execution

Customer Service

Relationship Building

Process Improvement

Communication

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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