Clinical Operations Specialist (LPN)

Compensation: $55,000 - $65,000 USD

Location Type: Fully Remote

Employment Type: Full-time

---

Position Overview

K Health is seeking a mission-driven Clinical Operations Specialist (LPN) to support our virtual clinics and provide a best-in-class patient experience. This role is crucial in our transition to a comprehensive care delivery model, aiming to revolutionize patient care. You will report directly to our Practice Manager and partner closely with Medical Operations teams to support daily operations across multiple clinics.

---

About K Health

K Health is a venture-backed, fast-growing startup dedicated to using Artificial Intelligence (AI) to improve healthcare accessibility and affordability. Featured in Forbes and Business Insider, K Health is a leading telehealth company that leverages technology to provide the smartest digital healthcare platform for patients, hospital systems, and providers across the United States. Our AI-powered application integrates the knowledge of thousands of doctors and anonymous medical data to deliver high-quality care. Features include a free symptom checker, 24/7 access to board-certified doctors, and prescription refills via phone, all within a single application without requiring insurance or preauthorization. Founded in 2016, K Health has partnered with leading institutions like Cedars-Sinai, Mayo Clinic, and Elevance Health.

---

Responsibilities

• Optimize and develop clinical workflows to enhance both clinician and patient experiences.
• Develop mastery of EHR systems and internal tools to create best-in-class clinical workflows and processes.
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures.
• Collaborate with key external vendors and suppliers to facilitate the delivery of lab and imaging services.
• Monitor clinic phone lines, handling calls from patients, clinicians, labs, and pharmacies.
• Work collaboratively with pharmacy, insurance, and enterprise partners to resolve escalated patient or partner issues.
• Perform on-call shifts to monitor the Critical Lab Phone Line (24/7).
• Prepare prior authorization requests.
• Efficiently process and send EMR Requests.
• Perform additional clinical and administrative duties as required.

---

Requirements

• Current licensure as a Licensed Practical Nurse (LPN) in CT.
• Minimum of 5 years of experience in healthcare operations.
• Comfortable with and willing to work a flexible schedule.
• Experience in telemedicine.
• Experience with Epic EMR and Salesforce is a plus.
• Extremely well-organized, detail-oriented, and adaptable.
• Ability to naturally prioritize work and manage varying deadlines.
• Comfortable working both independently and as part of a team.
• Comfortable working within a highly ambiguous, fast-paced environment and setting priorities with minimal management input.

---

Benefits & Perks

• Monthly social committees for company events.
• Fully remote work.
• 18 vacation days, 5 sick days, and 2 personal days.
• 9 company holidays.
• Stock options for every full-time employee.
• Paid parental leave.
• 401k benefit.
• Competitive health, dental, and vision insurance options.

---

Company Information

K Health is proud to be an Equal Opportunity Employer. We consider applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic.