Sr. Product Manager - Patient Experience

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $174.5K - $205.3K

We are dedicated to treating the whole person, not just the symptoms, and aim to create a world where mental health is embraced as an integral part of overall well-being. We provide quality care that is evidence-based and compassionate, empowering individuals to achieve their full potential.

This role focuses on Patient Experience / Outcomes, making it easier for people to find, start, and stay engaged with high-quality mental health care. You will dive deep into the patient journey, analyze data, and partner with researchers and clinicians to identify opportunities for improvement. You will lead a dedicated engineering team to design, launch, and measure product enhancements that remove friction, deepen engagement, and drive better health outcomes. This work directly impacts thousands of patients.

Requirements

• 5+ years of product management experience, ideally in consumer-facing or marketplace products.
• Proven track record of using data and user insights to drive measurable improvements in user experience and engagement.
• Experience running A/B tests and applying statistical techniques to evaluate outcomes.
• Excellent communication skills with the ability to articulate strategy, trade-offs, and decisions clearly across technical and non-technical audiences.
• Demonstrated success in leading cross-functional teams, collaborating with engineering, design, clinical, and operations stakeholders.

Preferred Qualifications

• Bachelor’s degree in Computer Science or a related technical field.
• Experience working in a two-sided marketplace, with a strong understanding of supply and demand dynamics.
• Prior experience in early-stage or high-growth startup environments.
• Experience designing product solutions for highly sensitive, trust-dependent user experiences.

Note: Having all preferred qualifications is not mandatory. We encourage all interested applicants to apply.

Benefits and Perks

• 100% remote work environment (US-based only).
• Working hours to support a healthy work-life balance.
• Attractive pay and benefits with full transparency of pay ranges.
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access.
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care.
• Paid parental leave for all parents.
• Employee Assistance Program (EAP) for mental and physical health support.
• New hire home office stipend.
• Quarterly department stipend for team-building activities or in-person gatherings.
• Wellness events and lunch & learns.
• Community and employee resource groups.