Technology Program Analyst II

Pakistan

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates should have 3+ years of experience in a technology operations role or similar experience with contact center operations knowledge. A deep understanding of Salesforce and its surrounding ecosystem, including 3rd party products, is required. Strong project management and process improvement skills are also necessary, along with proven experience implementing and improving systems powering customer support. A Certified Salesforce Administrator/Consultant certification is preferred, and the applicant must be authorized to receive and access US Export Administration Regulations controlled commodities and technologies.

Responsibilities

The Technology Program Analyst will learn business needs of the post-sales organization and utilize technology knowledge to design processes and automation for efficient tool configuration. They will participate in the evaluation and selection of technology tools, support management in achieving technology goals, and manage incoming tools/system access and configuration requests. Additionally, the role involves triaging day-to-day issues for internal and external tools and partnering with IT and engineering to implement and troubleshoot new processes and workflows.

Skills

Salesforce

Amazon Connect

Slack

Process Design

Automation

Technology Tool Evaluation

System Configuration

Agent Experience

Business Needs Analysis

Scalability

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees