Competitive Solutions Architect

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Contact Center, Telephony, Unified Communications, VoIPIndustries

Requirements

Candidates should have experience in pre-sales solution engineering, solution architecture, or technical marketing engineering. A strong understanding of Contact Center (CCaaS), VoIP, or UCaaS solutions is required, along with an analytical mindset and the ability to uncover hidden advantages. Hands-on experience with CCaaS or conversational platforms is necessary, and experience with UCaaS and phone solutions is advantageous. Experience with competition benchmarking and testing methodologies, intelligence, strategy, or market research is also advantageous, as is previous experience with Zoom's offerings. Excellent communication, presentation, organizational, and documentation skills are essential, along with the proven ability to build cross-departmental relationships.

Responsibilities

The Competitive Solutions Architect will provide insights through technical, strategic, and industry analysis to drive positioning and conduct hands-on technical evaluations of top CCaaS and Phone vendors, comparing their solutions to Zoom's platform. They will collaborate with benchmarking teams to assess Zoom's positioning against competitors, partner with sales teams to influence high-value opportunities, and work with Product Management and Engineering to influence the product roadmap. The role also involves developing and delivering training programs to enhance competing awareness, contributing to battle-cards, white-papers, and sales enablement materials, and supporting the Win/Loss Program by gathering key insights and driving actions to improve success rates.

Skills

Contact Center (CCaaS)

Phone (UCaaS/VoIP)

Telephony

Go-to-market strategy

Sales enablement

Architectural analysis

Benchmarking

Competitive analysis

Product roadmap influence

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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