Competitive Solutions Architect

Employment Type

Full time

About the Role

We are seeking a Competitive Solution Architect to support the rapid growth of our product lines, Zoom CX and Zoom Phone. This is a U.S.-based individual contributor role with no direct reports. We’re looking for a dynamic professional with deep expertise in the Contact Center (CCaaS) and Phone (UCaaS/VoIP) markets. The role will primarily focus on Contact Center solutions (70%), with additional responsibilities in the Phone market (30%). If you are a CX and Phone subject-matter expert with a passion for intelligence, go-to-market strategy, and sales enablement, we’d love for you to apply!

About the Team

As a Competitive Solution Architect at Zoom, you will play a key role in analyzing the telephony landscape. As well as identifying market trends, and providing strategic insights to drive Zoom’s technical go-to-market strategy for Zoom CX and Zoom Phone. Your expertise will contribute to benchmarking, architectural analysis, and strategic deal support, influencing executive decision-making and revenue growth. This is a high-visibility role with opportunities for career advancement in an agile environment. We are looking for a self-starter who can work individually and prioritize initiatives that maximize business impact.

Responsibilities

• Delivering Actionable Intelligence: Provide insights through technical, strategic, and industry analysis to drive positioning.
• Architectural Tear-Downs: Conduct hands-on technical evaluations of top CCaaS and Phone vendors, comparing their solutions to Zoom’s platform.
• Benchmarking & Analysis: Collaborate with benchmarking teams to assess Zoom’s positioning against competitors.
• Strategic Sales Support: Partner with sales teams to influence high-value opportunities, helping to position Zoom effectively in contesting situations.
• Cross-Functional Collaboration: Work with Product Management and Engineering to influence the product roadmap based on diligent insights.
• Training & Enablement: Develop and deliver training programs to enhance competing awareness across sales and product teams.
• Content Development: Contribute to battle-cards, white-papers, and sales enablement materials to strengthen Zoom’s market positioning.
• Win/Loss Analysis: Support the Win/Loss Program by gathering key insights and driving actions to improve success rates.

What We’re Looking For

• Experience in pre-sales solution engineering, solution architecture, or technical marketing engineering.
• Well versed working with Contact Centers (CCaaS), VoIP, or UCaaS solutions.
• Analytical mindset with the ability to uncover and assess hidden advantages.
• Hands-on experience with CCaaS or conversational platforms; experience with UCaaS and phone solutions is an advantage.
• Experience with competition benchmarking and testing methodologies is advantageous.
• Excellent communication skills with the ability to present to diverse audiences, including executives.
• Organizational and documentation skills in a matrix organization.
• Proven ability to build relationships across departments, including Product, Engineering, and Sales.
• Previous experience in intelligence, strategy, or market research is advantageous.
• Experience with Zoom’s offerings is highly advantageous.

Salary Range or On Target Earnings

• Minimum: $97,600.00
• Maximum: $225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date

08/12/2023