Job Description

Salary: Not Specified Employment Type: Full-time Location Type: Remote (with potential hybrid option for candidates near Chicago, IL)

Position Overview

Keeper Security is seeking an experienced and proactive Salesforce AI Specialist to join our Sales Operations team. Reporting to the Director of Global Sales Operations, this role is 100% remote from select locations. The successful candidate will be responsible for driving innovative AI business process automation within the Salesforce platform, contributing to Keeper's position as a leader in cybersecurity.

About Keeper Security

Keeper Security is a rapidly growing cybersecurity company trusted by millions of individuals and thousands of organizations globally. Our intuitive, end-to-end encrypted solutions protect users on every device and in every location. Our zero-trust privileged access management platform prevents breaches, reduces help desk costs, and ensures compliance. Keeper is published in 21 languages and sold in over 120 countries.

About the Role

This is a strategic, hands-on role focused on transforming the Salesforce platform through AI-driven automation, predictive analytics, and smart workflow optimization. You will leverage deep Salesforce expertise and a solid understanding of AI technologies and business strategy to improve customer acquisition, sales productivity, and decision-making. This is an opportunity to lead AI transformation in a fast-scaling, innovative environment.

Responsibilities

• Lead the configuration, integration, and deployment of AI tools (Salesforce Einstein, GPT integrations, custom AI models, etc.) within the Salesforce platform.
• Identify and prioritize AI automation opportunities across Sales, Marketing, Support, and Revenue Operations.
• Design AI-enabled workflows, such as lead scoring, predictive forecasting, next-best-action models, and intelligent case routing.
• Serve as the internal Subject Matter Expert (SME) on AI capabilities within Salesforce and related ecosystems.
• Collaborate with cross-functional teams to align AI initiatives with business goals and revenue strategy.
• Develop business cases, roadmaps, and metrics for AI initiatives, articulating ROI to leadership and stakeholders.
• Stay current with AI trends in CRM and RevOps, evaluating third-party tools and APIs to enhance the Salesforce stack.
• Translate strategic AI opportunities into tactical, scalable solutions via Salesforce configuration, code (Apex/Flows), and integrations (MuleSoft, REST APIs).
• Implement best practices and standard operating procedures to enhance efficiency and accuracy.
• Work in a highly productive, self-driven environment, setting priorities and goals for fulfillment.

Requirements

• Experience: 5+ years of Salesforce experience with a strong understanding of core objects, automation (Flows, Apex), and integrations.
• Certifications: Salesforce certifications (e.g., Platform App Builder, AI Associate, Salesforce Consultant certifications).
• Industry Knowledge: Knowledge of the SaaS industry and subscription-based business models.
• AI/ML Understanding: Solid understanding of AI and ML concepts as they apply to business process optimization and customer lifecycle automation.
• Proven AI Experience: Proven experience with Salesforce Einstein, GPT integrations (Einstein GPT, ChatGPT APIs), or similar AI tools.
• Collaboration: Experience working in or closely with Sales Strategy and S... (rest of requirement is cut off)