Lead UX Writer
ZoomFull Time
Expert & Leadership (9+ years)
The ideal candidate will possess a strong understanding of technical writing principles, UX writing best practices, and experience with AI-driven support and self-service strategies. Familiarity with social media marketing software and influencer marketing platforms is preferred. The ability to organize, streamline, and audit content, use analytics to inform strategy, and work cross-functionally with various teams is essential. Experience with project management tools and a data-driven mindset are also required.
The Technical Writer will be responsible for ensuring the accuracy, clarity, and effectiveness of user-facing Help Centers and AI-powered Chatbots. This includes organizing and optimizing content based on user data and analytics, creating clear explanations of product features, and developing and managing Chatbot conversation flows. The role involves testing Chatbot functionality, tracking performance metrics, and collaborating with Support, Product, Marketing, and Engineering teams on feature launches and content updates. Additionally, the Technical Writer will manage content requests, facilitate feedback loops, and contribute to strategic planning for content and self-service support.
Social media management and influencer marketing tools
Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.