[Remote] AI Enablement & Knowledge Specialist at Branch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates should possess 5+ years of experience in knowledge management or related operational roles, with a strong background in content governance, taxonomy, and metadata management. Experience with AI-powered knowledge platforms and automation tools is required, along with familiarity with conversational AI optimization and chatbot/voice automation. Excellent facilitation, project management, and organizational skills are also necessary.

Responsibilities

The AI Enablement & Knowledge Specialist will lead the AI-first content strategy, ensuring content accuracy, consistency, and optimization for automation across all channels. This includes maintaining and optimizing the AI knowledge base, developing governance standards, and partnering with SMEs to guide content creation. Responsibilities also involve supporting content production, ensuring knowledge content is operationalized within AI solutions, leading AI integration into onboarding and SOP creation, reviewing AI data, and monitoring AI resolution rates to identify and close knowledge gaps.

Skills

Content Strategy

Knowledge Management

Content Governance

Automation

Customer Experience

Metadata

SOPs

Playbooks

Branch

Provides flexible, instant payment solutions

About Branch

Branch offers flexible and instant payment solutions for businesses and their workers, allowing immediate access to earnings instead of traditional fixed payroll schedules. Its platform provides various payout options, including instant, daily, or on-demand payments, which are particularly beneficial for independent contractors. Additionally, Branch includes services like cashless tips payouts and a paycard alternative, making it easier for employees to access their pay. The company aims to empower workers with financial control while helping businesses attract and retain talent.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$148.5MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Company Equity

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Risks

CFPB lawsuit could damage Branch's reputation and lead to financial penalties.

Failure to deliver 'instant access' to pay could undermine customer trust.

Reliance on partnerships like symplr and Fountain poses risks if partners face difficulties.

Differentiation

Branch offers instant, flexible payment solutions unlike traditional fixed-schedule payroll systems.

Branch provides cashless tips payouts, beneficial for the hospitality industry.

Branch's paycard alternative allows employees access to pay without a traditional bank account.

Upsides

Integration with symplr taps into the healthcare staffing market with same-day payments.

Partnership with Fountain streamlines payment onboarding, enhancing operational efficiency for businesses.

Branch Direct enhances cash flow and talent retention with direct payments to existing bank accounts.

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