Lead UX Writer

Position Overview

• Location Type: Not Specified
• Employment Type: Full Time
• Salary: $146,700 - $339,300 (Total Direct Compensation - includes base salary, bonus, and equity value)

As a Lead UX Writer on Zoom’s product design team, you will play a crucial role in leading content strategy and elevating the content standards across our suite of products. This hands-on leadership position will significantly impact the user experience by establishing processes, standards, and strategy for the UX Writing and product design team. Additionally, you will create and educate product and design partners on content guidelines and best practices for crafting microcopy. Together with a skilled team, you will elevate the user experience through content, ensuring interactions are intuitive, clear, and engaging.

Requirements

• Experience: Extensive experience in a content strategy role, demonstrating a deep understanding of industry best practices and proven success in developing effective content strategies.
• Skills:
  • Content Strategy
  • Content Operations
  • Effective Communication
  • Coaching and Leadership
  • Facilitation Skills
  • Design Systems
  • Content Testing Strategy
• Portfolio: An impressive portfolio showcasing content strategy and UX writing skills.
• Attention to Detail: Meticulous attention to detail.

Responsibilities

• Strategic Leadership: Leading the strategic vision and advancing the UX Writing discipline at Zoom.
• Content Strategy Development: Applying systems thinking to drive improved UX writing outcomes for users.
• Team Coaching & Mentorship: Coaching writers, designers, and product partners to ensure consistent and cohesive experiences.
• Content Reviews & Feedback: Conducting writing reviews and providing constructive feedback to junior team members.
• Training & Education: Hosting training sessions to scale content strategy across design, product, and engineering.
• Expertise Demonstration: Demonstrating expertise in content strategy, operations, and effective communications.
• Content Testing: Defining content testing strategy in partnership with the UX Research team.
• Content Guidelines Maintenance: Collaborating with the Design Systems team to maintain and create up-to-date content guidelines.

Company Information

• Team: Zoom’s UX Writing team, crafting scalable, cross-platform copy solutions for consistent user experiences.
• Collaboration: Works closely with design and product partners to deeply understand user needs and craft content that guides and delights users.
• Impact: Elevates the user experience through content, ensuring interactions are intuitive, clear, and engaging. The team works with designers to address complex design challenges and create impactful experiences that inspire millions of users worldwide.