[Remote] Lead UX Writer at Zoom

California, United States

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$146,700 – $339,300Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess extensive experience in a content strategy role, demonstrating a deep understanding of industry best practices and proven success in developing effective content strategies. They should be able to create and deliver content strategy for multiple products and teams, have facilitation and leadership skills to work across multiple teams and bridge gaps between product areas, and be experienced in design systems and creating common content patterns and guidelines.

Responsibilities

As a Lead UX Writer, the candidate will lead the strategic vision and advance the UX Writing discipline at Zoom, apply systems thinking to drive improved UX writing outcomes for users, coach writers, designers, and product partners to ensure consistent and cohesive experiences, conduct writing reviews and provide constructive feedback to junior team members, host training sessions to scale content strategy across design, product, and engineering, demonstrate expertise in content strategy, operations, and effective communications, define content testing strategy in partnership with the UX Research team, and collaborate with the Design Systems team to maintain and create up-to-date content guidelines.

Skills

Content Strategy

Content Operations

Effective Communication

Coaching and Leadership

Facilitation Skills

Design Systems

Content Testing Strategy

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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