Senior Knowledge Management Specialist

United States

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$147,000 – $173,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Internet Security, Data Protection, SaaSIndustries

Requirements

Candidates must possess a Bachelor’s degree or equivalent experience in Technical Writing, Communications, or a related field, with a minimum of 5 years of experience authoring and managing public-facing technical documentation. Proficiency with knowledge management tools such as Zendesk, Intercom, ServiceNow, Confluence, or SharePoint is required, along with strong collaboration skills, particularly with Product Managers, Product Marketing Managers, and engineers. An analytical mindset, excellent writing and editing skills for simplifying complex technical concepts, experience with SEO best practices for knowledge bases, working knowledge of HTML and content management systems, and the ability to manage multiple projects under tight deadlines are essential. Preferred qualifications include experience with AI-driven search optimization for knowledge bases, a background in SaaS or cloud-based product documentation, and familiarity with video tools like Camtasia.

Responsibilities

The Senior Knowledge Management Specialist will maintain and update a public-facing Help Center containing over 700 articles, ensuring accuracy and clarity. Responsibilities include collaborating with Product Managers and Product Marketing Managers to create and publish new documentation aligned with product releases, proactively identifying content gaps through data analysis and user feedback, and optimizing the Help Center to improve self-service resources and search functionality. The role involves launching initiatives to reduce missed search rates to below 5%, editing existing knowledge base content, developing and enforcing documentation standards, providing training on content creation best practices, and partnering with the AI/chatbot team to enhance content discoverability and response quality.

Skills

Knowledge Management

Technical Writing

Content Management

Documentation

Editing

Data Analysis

Search Optimization

Taxonomy

Metadata

Product Management Collaboration

Product Marketing Collaboration

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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