Vanta

Senior Knowledge Management Specialist

United States

$147,000 – $173,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Internet Security, Data Protection, SaaSIndustries

Senior Knowledge Management Specialist

Position Overview

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Senior Knowledge Management Specialist, you will be responsible for maintaining a robust, user-friendly Help Center with over 700+ public-facing articles. You will collaborate closely with Product Managers (PMs) and Product Marketing Managers (PMMs) to ensure that documentation is accurate, up-to-date, and aligned with product and feature releases. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring that missed searches remain below 5%.

If you're a self-motivated, detail-oriented writer with strong technical editing skills and a passion for delivering clear, effective content, we’d love to hear from you!

Responsibilities

  • Maintain and update a public-facing Help Center with 700+ articles, ensuring content remains relevant, accurate, and easy to understand.
  • Partner with PMs and PMMs to create and publish new documentation in sync with product and feature releases.
  • Proactively identify content gaps through data analysis, user feedback, and search trends.
  • Optimize the Help Center to deflect tickets to support by improving self-service resources, search functionality, and content discoverability.
  • Launch initiatives to reduce missed search rates to below 5% through better taxonomy, metadata, and optimized article structure.
  • Edit and enhance existing knowledge base content to improve clarity, usability, and discoverability.
  • Develop and enforce documentation standards, templates, and best practices.
  • Provide training and guidance to internal teams on best practices for content creation and knowledge management.
  • Partner with the AI/chatbot team to enhance content discoverability and response quality.

Qualifications

  • Bachelor’s degree or equivalent experience in Technical Writing, Communications, or a related field.
  • 5+ years of experience authoring and managing public-facing technical documentation.
  • Experience maintaining a large Help Center (700+ articles) and ensuring content quality at scale.
  • Proficiency with knowledge management tools (e.g., Zendesk, Intercom, ServiceNow, Confluence, SharePoint).
  • Strong collaboration skills, mainly working cross-functionally with PMs, PMMs, and engineers.
  • Analytical mindset with experience using data to optimize content and improve search performance.
  • Excellent writing and editing skills, with the ability to simplify complex technical concepts.
  • Experience with SEO best practices and search optimization for knowledge bases.
  • Working knowledge of HTML and content management systems.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.

Preferred Skills

  • Experience with AI-driven search optimization for knowledge bases.
  • Background in SaaS or cloud-based product documentation.
  • Familiarity with Camtasia or other video tools for documentation visuals.

Company Information

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

What you can expect as a Vantan

  • Industry-competitive compensation
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks fully-paid parental Leave for all new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits through Carrot Fertility
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy
  • 11 paid holidays in the US
  • Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location.

Employment Details

  • Salary: $147K - $173K
  • Location Type: Remote
  • Employment Type: FullTime

Skills

Knowledge Management
Technical Writing
Content Management
Documentation
Editing
Data Analysis
Search Optimization
Taxonomy
Metadata
Product Management Collaboration
Product Marketing Collaboration

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees

Benefits

100% Benefits Coverage
Flexible & Remote Work
Paid Parental Leave
Unlimited PTO
Health & Wellness
401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.
Healthcare data breaches may increase demand for more robust security measures.
Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.
The platform offers real-time insights, enhancing trust and streamlining security reviews.
Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.
Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.
Rising demand for automated compliance solutions supports Vanta's market expansion.

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