IT Support Engineer
WurlSalary not specified
Technical Support Specialist - MSI at Foundation Risk Partners
Keller, Texas, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Prefer a Bachelor’s degree, but not required
- 1+ years of experience
- Certifications (Preferred): Microsoft Certifications such as Microsoft Office Specialist, CompTIA ITF+ (IT Fundamentals+), or CompTIA A+
- Skills: Problem-solving, customer service, technical troubleshooting, documentation
Responsibilities
- Support SaaS-based cloud infrastructure (e.g., O365, SharePoint)
- IT Asset Management and Tracking for Onboarding/Offboarding
- Distribution of Hardware and receiving returned hardware
- Help develop Solution library
- Document and present solution designs to supervisors and team members
- Support Windows, Microsoft 365
- Deploy, support, and secure endpoint devices in a distributed network
- Document process and procedures for IT and non-IT staff
- Assist users with software and hardware issues
- Perform basic computer hardware repairs
- Ability to travel occasionally to off-site locations
- Complete projects and other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Technical Support Specialist position?
This information is not specified in the job description.
Is this Technical Support Specialist role remote or hybrid?
The position is hybrid.
What skills are required for the Technical Support Specialist role?
Required skills include problem-solving, customer service, technical troubleshooting, and documentation. Preferred certifications are Microsoft Certifications such as Microsoft Office Specialist, CompTIA ITF+ (IT Fundamentals+), or CompTIA A+.
What is the company culture like at MSI or Baldwin Risk Partners?
Insight into the company culture is available via a link on the job posting. The company emphasizes exceptional service, rapid resolutions, and a simplified insurance experience through advanced technology.
How should I apply for the Technical Support Specialist position?
Apply directly on the company's career site, as unsolicited resumes from agencies or other sources will not be considered and are not subject to placement fees.
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
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