[Remote] D365 F&O Senior Finance Consultant, Managed Services at AIP Connect

The D365 F&O Senior Finance Consultant will provide outstanding customer service and achieve client satisfaction by monitoring and triaging support cases, troubleshooting issues, and delivering high-quality solutions. They will effectively communicate with customers, partners, and team members, support colleagues, and maintain strong customer relationships. Responsibilities also include developing whitepapers and best practice knowledge base articles, creating and delivering proactive services, logging incidents, documenting communications, following established standards, optimizing utilization, and continuing professional education. The consultant will participate in larger project initiatives, lead process area-specific workstreams, and may be involved in performance improvement initiatives, new module implementations, version updates, testing, developing functional designs for customizations and integrations, and upgrade projects.