Technical Support Specialist

United States

Apply with AI Apply

$97,000 – $114,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaS, CybersecurityIndustries

Requirements

Candidates should have at least 4 years of technical customer support experience in a SaaS or Tech environment. A strong understanding of APIs and Networking is essential, along with excellent troubleshooting skills, particularly with cloud providers such as AWS, Azure, or GCP. Experience using Datadog or similar log management tools is preferred, and familiarity with databases is a plus. Candidates must be located in the United States and be able to support an 8 AM to 5 PM CST schedule, including rotational on-call responsibilities and occasional weekend or holiday support.

Responsibilities

The Technical Support Specialist will provide technical support to customers through email, screen sharing, and chat, ensuring timely responses and resolutions within established SLAs. They will master Vanta's product and explain complex solutions in simplified terms while documenting solutions for scalability. The role involves troubleshooting for customers in a repeatable manner, creating reproducible test cases for the Product team, and providing feedback to enhance the product. Additionally, they will escalate bug reports, contribute to internal and external documentation, and actively participate in team meetings and troubleshooting sessions.

Skills

Technical Support

Troubleshooting

Cloud Providers

AWS

Azure

GCP

APIs

Networking

Datadog

Log Management

Database

SaaS

Customer Support

Problem Solving

Documentation

Knowledge Base

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees