Staff Cloud Support Engineer - Data Platform
SnowflakeSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, B2B TechnologyIndustries
Requirements
Candidates should possess experience with Airtable, preferably in an enterprise-focused technical support role within a B2B tech environment, and demonstrate a strong understanding of customer success principles. They should excel in both written and verbal communication, with the ability to tailor messages to diverse audiences, and possess analytical skills and technical aptitude for problem-solving.
Responsibilities
As an Enterprise Technical Support Specialist, you will provide expert troubleshooting and guidance on technical issues across multiple channels, deliver a world-class customer experience by actively listening to concerns and resolving issues effectively, escalate complex issues to senior teams when necessary, accurately document customer interactions in Salesforce, track trends to identify process and product improvements, contribute to the growth of Airtable’s knowledge base by creating and updating resources, and educate customers on new features and best practices.
Skills
Airtable
Technical Support
Troubleshooting
Customer Service
Communication
Problem-Solving
Technical Aptitude
Documentation
Knowledge Base Management
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees