Manager, Customer Support
Boulevard- Full Time
- Junior (1 to 2 years)
Employment Type: Full-time Location Type: Remote (with hybrid option for candidates near Chicago) Salary: Not Specified
Keeper Security is seeking a driven and execution-oriented B2B Support, Team Lead. This role is crucial for mentoring our Level 1 support team and ensuring our B2B customers receive exceptional service. You will lead a team of dedicated customer support professionals and collaborate with other departments to maintain Keeper's commitment to excellence. This is a 100% remote position, with an opportunity for a hybrid schedule for those located near our global headquarters in Chicago.
Keeper Security is transforming cybersecurity for people and organizations globally. Our intuitive solutions, built with end-to-end encryption, protect every user, on every device, in every location. Keeper's zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader in password, passkey and secrets management, privileged access, secure remote access, and encrypted messaging.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations globally, published in 21 languages and sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for the fundamentals of our B2B Customer Support Team.
As the Level 1 B2B Support, Team Lead at Keeper Security, you will guide and lead frontline support operations for business customers. Reporting to the B2B Support Specialist Manager, you will serve as a day-to-day resource and point of contact for a team of L1 support professionals. This role emphasizes hands-on assistance, peer mentorship, process coordination, and a strong focus on delivering excellent service to our B2B customers.
Cybersecurity solutions for data protection
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.