Technical Support Representative (India)

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Customer ServiceIndustries

Requirements

Candidates must possess at least one year of customer support experience via phone, chat, or email, with a strong aptitude for technology and excellent English communication skills, both written and verbal. A background in technology, basic computer skills, critical thinking abilities, and experience with browsers, spreadsheets, and text documents are also required. The role demands the ability to work 40 hours per week in a remote capacity, adhering to US shift hours (8:30 PM to 6:30 AM IST, Monday to Friday), and a commitment to providing an extraordinary customer experience.

Responsibilities

The Technical Support Representative will be responsible for resolving customer issues across multiple channels, including phone, chat, and email, with a personalized approach. They will act as the lifeblood of customer retention by attending to customer needs, becoming a product expert through extensive training, and efficiently resolving concerns. The role involves managing multiple tasks in a fast-paced environment, demonstrating teamwork, and utilizing problem-solving skills to achieve successful outcomes.

Skills

Customer Support

Analytical Mind

Problem-Solving

Customer Experience

Teamwork

Interpersonal Skills

Phone Support

Chat Support

Email Support

English Communication

Computer Skills

Troubleshooting

Browsers

Spreadsheets

Text Documents

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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