Customer Success Specialist
Propelus$60,000 - $70,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HospitalityIndustries
Requirements
- 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
- Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
- Outstanding written and oral communication
- Highly-collaborative, positive, go-getter attitude
- Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
- Proven track record in building positive relationships with clients
- Strong analytical, critical thinking, and problem-solving abilities
- Technical aptitude and understanding of the hospitality software industry
- Independent and self-sustaining worker with empathy, integrity, and a desire for growth
- Natural curiosity and motivation by clients' happiness
Responsibilities
- Resolve customer queries by email and phone in a prompt and efficient manner
- Provide prescriptive, thoughtful, and efficient setups and solutions to help customers unlock maximum return on investment, demonstrating understanding of the platform and their goals
- Maintain comprehensive knowledge of the SevenRooms platform across the organization and down to individual clients
- Document problem resolution steps across all clients
- Identify issues based on the severity of customer impact
- Learn to use and understand when to apply multiple systems and solutions used internally and externally to log and pull relevant data and track important functions for daily tasks
- Troubleshoot issues, instruct and teach product functionality, and strategize to maximize customers' return on investment
- Respond to tickets, answer phone calls, and create tailored product strategies to assist clients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Technical Support Representative role?
Candidates need 1+ years in a high leverage, customer facing support role or strategic account management role, ideally in B2B, SaaS, or hospitality, plus familiarity with Zendesk, Jira, Salesforce, or similar platforms.
What is the salary for this position?
This information is not specified in the job description.
Is this role remote or office-based?
This information is not specified in the job description.
What is the company culture like for the Support Team at SevenRooms?
The team consists of unique and driven individuals who collaborate across skills, love solving problems and strategizing with clients, view challenges as growth opportunities, go the extra mile for clients, and maintain great team chemistry with laughs.
What makes a strong candidate for this Technical Support Representative position?
Strong candidates have outstanding communication, a highly-collaborative and positive attitude, comfort in a fast-paced startup environment, proven client relationship building, and strong analytical, critical thinking, and problem-solving abilities.
SevenRooms
Guest experience and retention platform for hospitality
About SevenRooms
SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.
New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget
Risks
Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.
Differentiation
SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.
Upsides
Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.
Related Jobs
RemoteRemoteSupport Engineer
Carrot FertilitySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSr. SaaS Configuration Specialist
Research InnovationsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteATM Tech Support Specialist
Bitcoin DepotSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSenior Client Onboarding Specialist
EmpowerSalary not specified
RemoteProduct Support
AshbySalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Experience Agent
WhatNotSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteManager, Strategic Client Solutions
ModernFi$130,000 - $180,000/year
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Support Engineer
VercelSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteEnterprise Account Manager
SanitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Bilingual Client Support Specialist
Autotrader.caSalary not specified
- Full Time
- Senior (5 to 8 years)