Cloud Support Engineer
AlphaSenseSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Govtech, GovernmentIndustries
Requirements
Candidates should have 1-2 years of experience providing technical support for cloud-based software or services. Strong client communication skills, patience, and grace in high-stress situations are essential. An ambitious, self-driven, and enthusiastic approach to problem-solving is also required.
Responsibilities
The Technical Support Representative will serve as a resident expert, troubleshooting complex and escalated issues for clients. They will work directly with clients to understand and resolve problems, uphold service level agreements, and act as an escalation point for other representatives. This role involves collaborating with engineering and product groups to resolve advanced issues, validating product bugs, coordinating troubleshooting sessions, and creating knowledge base articles. The representative will also provide on-call support and train junior team members.
Skills
software configurations
online payment system integrations
relational databases
scripting
web applications
networks
internet communication protocols
troubleshooting
technical support
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage
Risks
Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.
Differentiation
Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.
Upsides
Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.
Related Jobs
RemoteRemoteTechnical Support Specialist
Vanta$97,000 - $114,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteEA-Client Support Specialist
BonterraSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteProduction Support Analyst
AirspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Engineer
HightouchSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTechnical Support Analyst
ArineSalary not specified
- Full Time
- Entry Level & New Grad
RemoteIT Support Engineer
HometapSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemotePrincipal Application & Technical Support Specialist
Strata Decision TechnologySalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteClinical Escalations Specialist
CatalistSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Support Engineer
VercelSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteProduct Support Specialist
Cars CommerceSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteTechnical Support Specialist (LC/MS) (REMOTE)
Thermo Fisher ScientificSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTier 2 Customer Support
AtoB$55,000 - $65,000/year
- Full Time
- Mid-level (3 to 4 years)