Technical Support Engineer - IDP (Remote)

Candidates should have 2+ years of customer support, technical support, system administration, or a related customer-facing role. Professional fluency in English is required, along with experience in Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols such as Kerberos, LDAP, and NTLM is necessary, as is proficiency in the Windows environment, including Windows Services and Active Directory, and the ability to troubleshoot low-level operating system and network issues. A passion for solving customer issues, the ability to learn new technologies quickly, excellent relationship management, customer service, and communication skills are essential. Candidates must also be able to work independently and as part of a team, possess outstanding analytical and organizational abilities, and remain calm and articulate in challenging customer situations. Bonus points for experience supporting kernel-level security solutions, security or networking solutions like UEBA, SIEM, IAM, PAM, relevant certifications, supporting hybrid environments, and supporting security applications such as AV, VPN, Firewall, and proxy.