Job Description

Employment Type: Full time

Company Information

• WeAreONEOK – Fortune 500 company.
• Over 100+ years in business.
• Leading midstream service provider.
• Committed to safety first, sustainable operations, and environmental responsibility.
• Employee focused.

Position Overview

ONEOK is seeking a seasoned analyst with extensive experience in observatory and monitoring software within an enterprise environment. The ideal candidate will possess a strong background in managing and optimizing complex systems to ensure seamless operations and support our organizational goals.

Requirements

• Required Qualifications:
  • 5–8+ years of experience in enterprise IT environments with a focus on monitoring/observability.
  • Proficiency in at least two of the following: Microsoft SCOM, Grafana, OpsView, Venafi, DynaTrace, or equivalent tools.
  • Experience with monitoring automation, scripting (PowerShell, Python, etc.), and API integrations.
  • Strong understanding of system performance, telemetry, and event management concepts.
  • Demonstrated ability to lead technical initiatives and mentor staff in a collaborative team environment.
  • Experience developing dashboards, alerts, and KPIs aligned to business or operational needs.
  • Familiarity with ITIL processes, incident management, and CMDB integration is a plus.
• Preferred Qualifications:
  • Experience in a hybrid and/or air gapped domains.
  • Background in infrastructure (servers, networking, storage) or DevOps/Observability domains.
  • Experience in monitoring SCADA systems or operational technology (OT) environments.
  • Exposure to enterprise ticketing systems (e.g., ServiceNow) and CMDB relationships.

Responsibilities

• Serve as the technical lead for the Enterprise Monitoring team, guiding architectural decisions, standards, and best practices.
• Lead efforts to design, implement, and optimize proactive monitoring solutions across infrastructure, applications, and services.
• Drive improvements to alerting, event correlation, and dashboarding to support operational excellence.
• Partner with other IT teams (e.g., infrastructure, application support, cybersecurity) to ensure visibility across all critical systems.
• Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem.
• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as a mentor to less experienced employees.
• Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
• Mentor and support junior and mid-level monitoring specialists in technical growth and project execution.
• Review configurations, dashboards, and automation developed by team members to ensure quality and consistency.
• Lead knowledge-sharing efforts and create internal documentation and SOPs.
• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls.
• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication.
• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure.
• Maintain subject matter expertise in technology infrastructure, equipment, and systems including information.

Location & Travel

• Location Type: Remote
• Eligible Remote States: Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Virginia, Wisconsin, or Wyoming.
• This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Additional Skills

• Excellent written and verbal communication skills.
• Works independently with minimal supervision.