Keeper Security

Systems Support Engineer

United States

Keeper Security Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Requirements

Candidates should possess 5+ years of experience in IT Management and System Administration, along with hands-on experience with Mac OS X, Windows, and Linux administration and troubleshooting. They should also have experience working with Single Sign-On (SSO) environments and a strong understanding of Firewalls.

Responsibilities

The Systems Support Engineer will provide exceptional customer service by responding to technical support requests via phone, email, and online channels, representing the customer to ensure serviceability and product quality. They will assist customers with software installation and deployment, track and monitor support cases for timely resolution, and clearly document and find solutions for customer issues and product problems. Furthermore, the role involves escalating critical situations, communicating technical information to various teams, and incorporating solutions into product releases.

Skills

Technical Support
Resolution Analysis
Customer Support
Cybersecurity
Password Management
Secrets Management
Privileged Access
Remote Support

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Key Metrics

Chicago, IllinoisHeadquarters
2011Year Founded
$58.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
CybersecurityIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.
AI-driven cyber threats require Keeper to continuously adapt its security protocols.
Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.
The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.
Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.
Strategic partnerships, like with Sherweb, expand Keeper's market reach.
Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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