Keeper Security

Systems Support Engineer

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Position Overview

  • Location Type: Remote (with potential for hybrid schedule in Chicago, IL metro area)
  • Job Type: Full-time
  • Salary: (Salary not provided in the description)

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the installation and deployment of Keeper’s software products.
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Clearly identify, document, and find solutions for customer issues and product problems.
  • Escalate critical customer situations to the appropriate level of management and engineering expertise.
  • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

Requirements

  • 5+ years of experience in IT Management and System Administration
  • Hands-on experience with Mac OS X, Windows, & Linux administration and troubleshooting
  • Experience working with Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls

Skills

Technical Support
Resolution Analysis
Customer Support
Cybersecurity
Password Management
Secrets Management
Privileged Access
Remote Support

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters
2011Year Founded
$58.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
CybersecurityIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.
AI-driven cyber threats require Keeper to continuously adapt its security protocols.
Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.
The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.
Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.
Strategic partnerships, like with Sherweb, expand Keeper's market reach.
Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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