Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Customer ServiceIndustries
Requirements
Candidates should possess a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, and have between 4 and 6 years of experience. Strong technical skills are required, including experience with cloud-based infrastructure and services such as compute, storage, networking, and security components. Familiarity with Standard Operating Procedures (SOPs) and the ability to document troubleshooting steps are also essential.
Responsibilities
The Technical Support Engineer will serve as the first point of contact for customer or stakeholder issues, providing prompt support during the US/IST time zone on a rotational basis, executing SOPs to troubleshoot and resolve recurring issues, and ensuring adherence to documented procedures. They will also provide technical support and troubleshooting for cloud-based infrastructure and services, collaborate with application, security, and other internal teams to resolve complex issues, escalate unresolved issues to the development team, and document and maintain up-to-date SOPs, troubleshooting guides, and technical support documentation. Furthermore, the role involves proactively identifying and suggesting process improvements to enhance support quality and response times.
Skills
Cloud Infrastructure
Compute
Storage
Networking
Security
SOPs
Troubleshooting
Documentation
Technical Support
Nielsen
Global measurement and data analytics provider
About Nielsen
Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.
Town of Clarkstown, New YorkHeadquarters
1963Year Founded
$45.1MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, ConsultingIndustries
10,001+Employees