Technical Support Analyst at FreedomPay

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, HospitalityIndustries

Requirements

Bachelor's Degree from an accredited university
Experience working in and around the Hospitality or Retail industry
Experience supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis)
Experience in payments processing, financial services
2 - 4 years equivalent work experience which may include help desk support, technical troubleshooting, problem solving, software support
Participation in the 24/7 on call rotation
Some travel may be required
Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base
Strong aptitude to learn quickly, both technical and business processes
Strong and accurate listening skills
Patience and Understanding
Excellent written and verbal communication skills in English, Spanish is a plus

Responsibilities

Support growing complex environment
Become intimate with the wide variety of systems and data
Provide a wide range of research, analysis, support, and assistance to customers on the front lines
Support technology ranging from state of the art web portals, software applications deployed at merchant locations, high transactional payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations

Skills

Key technologies and capabilities for this role

POSPMSMicrosPayment GatewayPayment DevicesPoint of Sale IntegrationsTroubleshootingTechnical Support

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV. All roles are hybrid, meaning employees may work remotely but should expect periodic travel to an office.

What are the key requirements for this position?

Requirements include a Bachelor's Degree, experience in Hospitality or Retail, supporting/configuring/installing POS and PMS solutions like Micros, Opera, Aloha, InfoGenesis, experience in payments processing or financial services, and 2-4 years of equivalent work experience in technical support.

What is the compensation and benefits like?

The company offers competitive benefits and compensation.

What is the company culture like?

FreedomPay has a great culture, is fast-paced and high-growth, with a business casual atmosphere.

What makes a strong candidate for this Technical Support Analyst role?

Strong candidates will have technical support experience including help desk and troubleshooting skills, strong aptitude to learn quickly, excellent communication skills, patience, and the ability to participate in 24/7 on-call rotation with some travel.

FreedomPay

Integrated payment solutions for global commerce

About FreedomPay

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses to boost revenue and customer satisfaction. Its solutions include instant payments, lower transaction costs, and enhanced security features, making it effective in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences and being a thought leader in the industry. The company's goal is to advance the future of payments while supporting businesses in optimizing their payment systems.

Whitpain Township, PennsylvaniaHeadquarters

2000Year Founded

$29.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees