Technical Support at Weave

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingCommunication SkillsProblem-SolvingComputer Skills

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is hybrid within the state of Utah, requiring onsite presence at the Lehi, UT HQ after training.

What is the salary for this Technical Support position?

This information is not specified in the job description.

What skills and experience are required for this job?

Candidates need a minimum of 1 year of customer support experience, solid computer skills with quick adaptability to technology, and excellent written and verbal communication skills. Additional attributes include strong phone presence, eagerness to learn, caring nature, creative problem-solving, and ability to thrive in a fast-paced environment.

What is the company culture like at Weave?

Weave is an equal opportunity employer committed to diversity and inclusion, emphasizing exceptional customer support, collaboration with teams, and creating positive customer experiences.

What makes a strong candidate for this Technical Support role?

Strong candidates have at least 1 year of customer support experience, excellent communication skills, a passion for helping customers, quick learning ability, and preferably knowledge of network infrastructure. They should be positive, attentive, creative problem-solvers who thrive in fast-paced environments.

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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