Technical Support

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates must have a minimum of 1 year of Customer Support experience and a background and interest in technology with solid computer skills. Strong phone presence and excellent written and verbal communication skills are required, as well as the ability to work in a fast-paced Customer/Tech Support team. Experience with browsers, spreadsheets, and text documents is necessary, along with the ability to troubleshoot and resolve basic customer issues. A willingness to learn, care for others, and creatively solve problems is essential.

Responsibilities

The Technical Support representative will communicate with customers via inbound phone calls and provide follow-up through outbound calls and emails. They will resolve issues with basic troubleshooting and aim to create an amazing customer experience that brings smiles to customers. The role involves partnering with peers and other teams to efficiently manage customer requests for both product and technical support.

Skills

Customer Support

Troubleshooting

Communication Skills

Problem-Solving

Computer Skills

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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