Technical Success Manager at Snyk

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, AIIndustries

Requirements

Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
A passion for technology and are looking for an opportunity to learn about AI, developer workflows and AppSec
The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
Experience working closely with highly technical customers within the Enterprise (Fortune 100)
Exceptional organization and time-management skills and are able to effectively manage across competing priorities
To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
Experience with DevOps tooling
Experience with scripting and digital program transformation will be helpful in this role
It’d Be Awesome If You Also…
Have a developer background or any kind of experience with coding and/or AI
Have prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Have strong background in working with sales organizations or part of account teams
Have a history of problem solving and innovation developing technology

Responsibilities

Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
Mobilizing internal and external resources to remove barriers to adoption
Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Skills

Key technologies and capabilities for this role

DevSecOpsSDLCApplication SecurityCustomer OnboardingChange ManagementData AnalysisCloud SecurityContainer SecurityDependency ManagementStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the Technical Success Manager role?

Candidates need 5+ years in a customer-facing role engaging with executives, technologists, or partners, plus experience leading technical or engineering programs with a proven record of thought leadership and successful completion. A passion for technology, especially AI, developer workflows, and AppSec, along with working knowledge of tools like GitHub, Jira, Jenkins, or VSCode is also required.

What are Snyk's core values?

Snyk builds on the values of One Team, Care Deeply, Customer Centric, and Forward Thinking, which keep the team driven, supportive, and ahead in the AI era.

Is the Technical Success Manager role remote?

This information is not specified in the job description.

What is the salary for the Technical Success Manager position?

This information is not specified in the job description.

What makes a strong candidate for this Technical Success Manager role?

Strong candidates are empathetic, curious professionals with experience leading technical programs, building trusted relationships with engineering and security leaders, and demonstrating knowledge of developer tools, positioning them as trusted advisors for customer adoption and value realization.

Snyk

Cybersecurity for open source software vulnerabilities

About Snyk

Snyk specializes in cybersecurity for software-driven businesses, focusing on open source security. Its platform helps developers identify and fix vulnerabilities in their code through a dependency scanner that detects issues in open source dependencies and container images. Snyk stands out by integrating seamlessly into existing development workflows, allowing for quick development without sacrificing security. The company's goal is to enable businesses to develop software rapidly while ensuring it remains secure and compliant.

Boston, MassachusettsHeadquarters

2015Year Founded

$1,545.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees