Technical Service Specialist / Sr. Specialist - Ankara

Position Overview

• Location Type: Onsite
• Employment Type: Full time
• Salary: Not Available (N/A)
• Job Family: Support Services

This position is a Technical Service Specialist/Sr. Specialist based in Ankara, within the Core Diagnostics Division of Abbott. The role focuses on providing technical solutions for effective system operation, instrument installation, and supporting first-line service providers. It involves IQOQ procedures, customer business reviews, and potentially supporting other territories. Success is measured by customer satisfaction, service KPIs, and economic growth.

Requirements

• Education: Bachelor’s degree or equivalent relevant experience required. University Degree in Engineering (Electronics, Electrical, Biomedical, Mechanical, Biology, or Physics) preferred.
• Experience: Minimum 5 years of experience in the diagnostic industry. Proven experience record in a technical position, supported by references.
• Skills:
  • Customer relationship and communication skills
  • Fast engagement to issues
  • Strong task and process management
  • Technical service experience in repairs and maintenance of electromechanical systems (preferred)
  • Strong interest in analytical tools and software-oriented solutions
  • B class driving license

Responsibilities

• Technical Support: Acts as a technical solution provider for effective system operation.
• Instrument Installation: Responsible as a technical specialist in his territory and advanced service support for the first line service providers.
• IQOQ Procedures: Performs IQOQ (Installation Qualification Operation Qualification) procedures.
• Customer Business Reviews: Assists with customer business reviews.
• Territory Support: Works within his primary territory of responsibility, and potentially supports other territories and regions as part of the Turkey Service organizations.
• Service Activities: Schedules and performs unplanned services and activities within customer expected time.
• Problem Identification: Identifies technical support needs and implements proactive actions with team members.
• Solution Delivery: Provides best-in-class solutions and experiences at customer expected level or beyond.
• Inventory Management: Keeps track of own spare parts stock.
• Travel: Travels within the service area.
• Compliance: Ensures all activities are performed in compliance with quality system requirements.

Application Instructions

• To apply, follow the instructions and connect with Abbott at www.abbott.com, Facebook www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.

Company Information

• Company: Abbott
• Division: Core Diagnostics
• Location: Ankara, Turkey
• Equal Opportunity Employer: Abbott is an Equal Opportunity Employer, committed to employee diversity.