Field Service Engineer III, Chromatography

Position Overview

• Location Type: Field-based (East Bay Area, Sacramento, and surrounding areas)
• Job Type: Full-time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Laboratory Setting
• Salary: $44.00–$58.00 per hour (estimated for California)

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on liquid, ion, and gas chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Responsibilities

• Perform on-site installation, repair, maintenance, and qualifications.
• Be client-focused, working in conjunction with other ULS teams and Sales.
• Be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem.
• Analyze review and inspection findings to understand the source of the problem and recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Other duties may be assigned.

Requirements

• High school diploma or GED equivalent required with hands-on experience with Chromatography and Mass Spectrometry systems.
• Bachelor’s Degree in Chemistry, Sciences, or related field preferred, or 5+ years hands-on experience as a Service Engineer, particularly working with analytical instrumentation.
• Effective interpersonal skills and ability to establish good customer rapport.
• Ability to prioritize service requests and produce clear and concise documentation.
• Ability to work independently within a customer location.
• Must be available to travel overnight up to 70% within the territory or other areas as the need arises.
• Maintain a valid driver’s license and safe driving record.

Essential Functions and Physical Requirements

• Ability to safely lift 50 Lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach every day in a service function.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.