Field Service Engineer I

Position Overview

• Location Type: Onsite (with travel)
• Job Type: Full time
• Work Schedule: Standard (Mon-Fri)
• Salary: Not specified

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

• Position requires travel to client sites.
• Will cover Phoenix and Greater Arizona area.
• Some travel to Nevada & California required.

Discover Impactful Work

The Field Service Engineer I (FSE) performs customer preventative maintenance, installs, and repairs on a variety of instruments in assigned geography. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.

A Day in the Life

• Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service.
• Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customers from instrument repair, installations, and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of CloudForService (C4S), Escalation, Field Problem Report (FPR), and Field Service Report (FSR) submissions.
• Can follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Executes Qualification & Validation protocols at customer sites.
• Maintains their technical competency level servicing new instruments and problems by attending training, staff meetings, and remaining up-to-speed on new products, markets, customers, and competitors.
• May be required to perform other related duties as the need arises and/or assigned.

Keys to Success

Education

• Associate degree in engineering, biology, chemistry, or related field, or equivalent work experience and knowledge.
• Consideration may be given to those who hold 5+ years of dynamically responsible and relevant work experience.

Experience

• Experience in a clinical, diagnostics, and/or another regulated lab environment.
• 3+ years of relevant experience with related science, engineering, and/or customer skills.
• Experience with qPCR, DNA sequencing, and/or flow cytometry.
• Curiosity in learning and understanding IT systems and processes.
• Uses effective questioning to identify customer needs.
• Exercises judgment in setting work priorities and identifies next steps.
• Ability to work independently, requires minimal guidance.
• Participates as a positive influence on the team.
• Quickly adapts to change with positive and constructive feedback.

Physical Requirements / Work Environment

• Frequent travel to customer sites is required and ranges from 50-75% of work time.
• Works both in a home office as well as in a laboratory environment.
• Able to lift 40 lbs. without assistance.
• May be required to stand for long periods of time while performing duties.
• Must be able to work safely with chemicals and hazardous materials.
• Must be able to work overtime and flexible shifts.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).

Benefits

• We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding...