Diagnostic Solutions Consultant

Position Overview

• Location Type: Field-based
• Job Type: Full time
• Employment Type: Regular
• Salary: Not Specified

The Diagnostics Solutions Consultant (DSC) is a customer-facing member of the sales team responsible for selling Zoetis diagnostic instruments, tests, and associated products and services within an assigned US sales territory. The DSC will also focus on building and maintaining customer relationships to maximize customer retention and achieve budgeted sales quotas. This role requires updating and maintaining sales funnel and customer profile data, collaborating with Zoetis colleagues, and generating new business leads.

Requirements

• Education: Minimum Associate's degree (Bachelor's degree preferred), preferably with a science or business emphasis or equivalent experience.
• Experience: Minimum of 4 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry. Demonstrated skills selling capital equipment in physician and/or veterinary clinics.
• Language: Fluent English.
• Skills:
  • Ability to safely lift and move 60 lbs.
  • Possesses early adopter behaviors for rapid learning.
  • Able to absorb and apply technical information and demonstrate skilled technical sales capabilities.
  • Capable of growing technical knowledge through relationships, creative solutions, and enhancing customer loyalty.
  • Demonstrates expertise in veterinary terminology/science.
  • Skilled at making presentations (including financial presentations) at all levels.
  • Ability to transport, set-up, and demonstrate equipment quickly and effectively.
  • Balances strategic and tactical business requirements.
  • Superior understanding of current and possible future market trends, sales initiatives, and information affecting the business and organization.
  • Knowledge of the competition and their value messaging.
  • Demonstrates an understanding of how strategies and tactics work in the marketplace.
  • Demonstrated organizational, prioritization, and time management skills.
  • Strong ability to multi-task and work independently.
  • Valid Driver’s License, clean driving record, auto insurance.

Responsibilities

• Develop and maintain a thorough understanding of Diagnostic products and services.
• Travel to offices of existing and prospective customers (target of 3-4 existing customers and 3-4 new business opportunities per day).
• Transport equipment to customer and prospective customer locations.
• Lift, set-up, and demonstrate diagnostic solutions, equipment, and features.
• Clearly explain the uses and benefits of diagnostic products and services, answer questions, and effectively communicate the “value proposition”.
• Secure purchase orders for diagnostic products and services.
• Provide ongoing customer support (in person, over the phone, and via email) for product, technical, or service concerns.
• Make periodic customer courtesy calls and keep clients informed of new products and services.
• Interface with sales, accounting, and technical staff to ensure timely addressing of customer questions and needs.
• Work cooperatively with Diagnostic Technical Specials to ensure strong customer service and enhance utilization.
• Generate new business and new business leads, including placing instruments in competitor’s accounts, academia, and research settings.
• Gather referrals from existing customers.
• Support billing and collection efforts.
• Detailed documentation of all customer and prospect interactions via the online system.

Travel

• Anticipated travel within assigned territory as required (up to 60%-70%).
• Extensive driving required.
• Periodic overnight travel (approximately 4-8 nights per month, depending on territory).

Company Information

• Company: Zoetis
• Note: Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis email...